SOC Analyst Tier 2

4 days ago

Cebu City, Philippines Centrics Networks Pte Ltd Full time

Cebu IT Park, Cebu City, Philippines (Onsite) Overview We are seeking a highly skilled and motivated SOC Analyst Tier 2 (Shift Lead) to lead one of our 24x7 Security Operations Centre shifts. In this role, you will provide both technical escalation expertise and operational leadership across multiple team members. The Shift Lead will ensure effective incident handling, adherence to SOC processes, and alignment of the team's output with the organization's cybersecurity objectives and managed customer SLAs. Key Responsibility - Shift Leadership & People Management Conduct daily shift handovers and ensure smooth communication between SOC shifts. Ensure shift performance KPIs are met, including SLAs, incident handling timelines, and reporting accuracy. Provide day-to-day direction, task delegation, and workload balancing across shift members. Mentor, coach, and develop Tier 1 SOC Analysts, supporting their technical and professional growth. Act as the designated Shift Lead, overseeing two SOC teams (Team A & Team B). Key Responsibility - Incident Detection & Response Escalation Work with SOC Engineering Team to maintain incident playbooks and ensure proper use of SIEM, SOAR, and EDR platforms. Lead containment, eradication, and recovery activities for escalated security incidents. Serve as the primary escalation point for incidents raised by Tier 1 SOC Analysts. Coordinate with internal IT, Engineering, and Threat Intelligence teams as needed for complex incidents. Perform in-depth investigation of escalated alerts, including malware analysis, log correlation, and attack vector identification. Key Responsibility - Process & Continuous Improvement Identify process gaps and propose improvements for SOC efficiency and effectiveness. Support compliance with ISO 27001 and other industry regulatory frameworks. Ensure documentation of incidents, escalations, and lessons learned is complete and accurate. Assist SOC Manager/Team Lead in performance evaluations by providing feedback on analyst strengths, gaps, and training needs. Required Qualifications Demonstrated ability to lead teams in an operational/shift-based environment. Strong knowledge of operating systems (Windows/Linux), endpoint controls, and log analysis. Bachelor's degree in Computer Engineering, Information Technology, Cybersecurity, or related discipline. Solid experience handling escalated incidents from detection through containment and recovery. Proven knowledge in TCP/IP networking, IDS/IPS, malware analysis, and incident response frameworks. Minimum 2-3 years SOC experience, with strong exposure to SIEM, SOAR, and EDR tools. Preferred Qualifications Exposure to compliance-driven operations (PCI-DSS, HIPAA, ISO 27001). Familiarity with MITRE ATT&CK, threat hunting methodologies, and threat intelligence platforms. Industry certifications such as CompTIA CySA+, GCIA, GCIH, or similar. Prior experience in MSSP/MDR environments with customer-facing incident handling. #J-18808-Ljbffr

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