Call Center Technical Support Representative

2 weeks ago

San Fernando, Philippines MCI Full time

About MCI MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint that serves industries such as healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. Our teams provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions worldwide. Position Full‑Time Technical Support Representative – Assist customers with troubleshooting and resolving technical issues via phone, chat, or email. Key Responsibilities Provide first‑level technical support via phone, chat, or email. Troubleshoot hardware, software, and connectivity issues. Guide customers through step‑by‑step solutions. Document all technical issues and resolutions in the system. Escalate unresolved issues to higher‑level support teams. Stay updated on product knowledge and technical procedures. Maintain high customer satisfaction through effective communication. Qualifications & Requirements Must be 18 years or older. High school diploma or GED required. Fluent in English and Spanish. Basic understanding of computer systems and troubleshooting. Strong analytical and problem‑solving skills. Excellent communication and customer service abilities. Previous tech support or IT helpdesk experience is a plus. Willingness to submit to background/security investigation and drug screening if required by location. Benefits & Compensation • HMO coverage with a dependent; dental coverage; in‑house dental assistance; free meals during training; performance and loyalty bonuses; opportunities for growth and promotion. • Competitive salary based on experience. • Work‑life balance support and regular performance reviews. EEO Statement MCI embraces differences and believes diversity is a benefit to our employees, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr

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