Report Analyst

3 weeks ago

Quezon City, Philippines Afni, Inc. Full time

Afni, Inc. Quezon City, National Capital Region, Philippines

Minimum Job Requirements (Education, Experience, Skills):
  • Candidate must be a College Graduate
  • 2 years relevant experience
  • Any experience in BPO/Call Centers is favorable
  • Willing to work in Commonwealth Quezon City
  • Can start ASAP
Essential Functions and Responsibilities:

The Training Coordinator is responsible in coordinating strategic training initiatives and projects from start to finish, including tracking and reporting progress to Afni’s Global Training Leadership Team. Expected to oversee key deliverables that have a direct impact on New Hire experience, performance, compliance, and revenue.

  • Track performance of new hire classes for both US & PH Geos by collating data such as but not limited to throughput, performance in nesting/learning lab/NEE, and new hire surveys.
  • Create, maintain, and audit reports such as but not limited to trainer observation, supplemental completion, compliance, productivity.
  • Create and maintain global training quarterly scorecard.
  • Liaise with finance/procurement team to complete training budget requests.
  • Manage new hire training seat capacity by attending weekly hiring meetings, tracking cancelled/additional classes, and communicating updates to recruitment, training, HR, RMG and operations.
  • Handle and solve ticket requests such as but not limited to DTR issues, training material requests, schedule changes, SharePoint access request and errors.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Outsourcing and Offshoring Consulting

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