Workforce Expert | Hybrid | Day Shift | HMO + Dependent Coverage

Position at FiltaGlobal Philippines Inc. Location: Hybrid – Accepting candidates from Greater Manila Area Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT About the Company Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia. At Filta, we’re not just an outsourcing company - we’re a global community of talented people who care about doing great work the right way. We’re building a place where great minds connect, collaborate, and make a lasting impact. To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent. Join a team that values ownership, candour, and great service - for our clients and for each other. We’re now looking for a Workforce Expert to join our growing team. Why You’ll Love Working With Us HMO healthcare for you and 1 dependent (with COVID insurance) 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization) 13th-month bonus + government-mandated benefits Computer provided + monthly internet allowance Access to work in one of our Manila-based offices Member Wellness Program to support balance and wellbeing Regularization drink to celebrate milestones Paid birthday leave + birthday cake Doona Days - additional leave credits for self-care, and reset Welcome gift pack + work anniversary gifts Year-End Party + Christmas hamper What You’ll Be Doing At FiltaGlobal, we empower businesses to scale by helping them build high-performing offshore teams. As a Workforce Expert, you’ll serve as a trusted strategic advisor, guiding our clients in managing, expanding, and optimizing their remote teams across multiple regions. This is a unique opportunity to play a pivotal role in establishing and nurturing long-term global partnerships. You’ll report to a Philippines-based manager and work closely with the Operations team, contributing to the overall growth and efficiency of our clients' offshore operations. Your key responsibilities will include: Serve as the strategic point of contact for clients. Lead onboarding processes and collaborate on recruitment strategies. Provide guidance on workforce planning, team structure, and performance management. Advise clients on employment laws, cultural norms, and best practices for managing remote teams. Handle client escalations and coordinate internal teams for resolution. Support clients in salary reviews, restructures, retention strategies, and performance improvement plans. Build long-term client relationships that encourage growth and trust. What You’ll Bring Bachelor’s degree in Business Administration, Operations Management, or a related field. A professional license is a plus, but not required. Minimum of 5 years’ experience in operations, project management, or a related role, preferably in a multi-country environment. Previous experience in a Human Resources Business Partner role is highly preferred. Proven experience managing multiple clients and operational initiatives simultaneously. Strong problem-solving, decision-making, and project management skills. Excellent communication and interpersonal skills, with the ability to work across all levels of an organization. Comfortable working in a fast-paced environment with competing priorities. Demonstrated experience in client management across various territories. Bonus Points For Strong command of the English language, both written and verbal. Confident in presenting and training others. Highly organized with strong time management skills. Proven customer-centered approach. Ability to multitask, prioritize, and delegate responsibilities effectively. Analytical thinker and expert problem solver. Committed to accuracy and meeting deadlines. Ready to Apply? We’re excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire. Want to fast-track your application? Connect with Anne on LinkedIn. Important: This role is open to Filipino citizens only. Applications must be submitted in English. Let’s build something great together Disclaimer We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr