GS Sea Logistics Area Business Partner SC-SM

Be Part of our Growing Team

Embark on your path towards a successful career. Kuehne+Nagel stands out as an innovative logistics company with adaptability and efficiency at our core. Our advanced processes enable us to deliver exceptional services to our clients and customers. Your knowledge, expertise and distinct skillsets will play a vital role in driving the organization’s growth.

Job Purpose

Act as the direct liaison between assigned KNGS Operations teams and the requisite Area/Country Sea teams (specifically through the nominated Country/Cluster). Monitor and report key KNGS operational performance KPIs (quality and performance) and results, as defined, to ensure that committed service levels (SLAs) are being met.

• Provide visibility to the country/cluster, hemisphere and GPO (and any other requested Parties) in a structured pre-agreed format, obstacles to achieve Country level Targets.
• Close cooperation (preferably and when possible Face-to-Face/Eye-to-Eye) with responsible country/cluster regarding Operational Improvement Projects relating to potential KNGS focused and guided activities.
• Act as Direct Liaison between Assigned KNGS Operations teams and Requisite Area/Country Sea OCC-teams (specifically through nominated Country/Cluster) Monitor and report key KNGS operational performance KPI’s (quality and performance) and results (as defined) to ensure levels of committed service (SLA) are being achieved.
• Continuously enquire with KNGS Process Excellence and Continuous Improvement - Team on the status of Standardization and Efficiency improvement Projects.
• Continuously enquire with KNGS Process + Systems team in regards of training, implementation of corporate tasks and processes defined by the hemispheres in alignment with the countries.

• Planning and coordination of rollout activities for agreed tasks with countries/clusters/hemispheres and push said Countries in coordination with the respective hemisphere team when plans/targets not being met
• Work with countries/clusters/hemispheres to identify further potentials and increase KNGS usage/penetration (i.e. through successful applied practices, etc.)
• During migration, review Country requests with SSC Process Specialists of the dedicated implementation team to ensure standard approved process is being applied, or if a new task, basic SALOG Tools and Communication methods are used
• Work with KNGS Process+Systems and Implementation Specialists to qualify and successfully migrate Processes (Jira, Tool Kits, WI’s, training, etc.)
• Work with KNGS Trainer to ensure trainings available, or adapted to, being supportive of the Processes being migrated
• Act as a Gateway to KNGS service teams and support teams, with a goal of standardization and improvements where possible
• Advise Resource requirements to KNGS, and monitoring, through collaboration with KNGS Team Leads and Management, if sufficient staff exists for current task volumes
• Support Customer Countries with the maintenance of Working Instructions/SOP by providing necessary tools, methods, successful practices, etc. to the respective ZS-M/ZS-O
• Work with Systems tools (Jira, WIKI, BPMN, etc.) for Process and Project management

• Drive migrations by proactively monitoring the Milestones and regularly reporting (as agreed with countries/clusters/hemispheres) the actual progress (including deviations, changes, etc.)
• Monitor/analyze and report key KNGS metrics (e.g. Utilization/Penetration, Performance, volumes, migrations, etc.) as required by the GPO
• When Performance Reports suggest/point to potential issues, work with KNGS Process Specialists and Team Leads to find the root cause and potential systemic issues
• Use only Reports/monitoring Tools provided by the SSC Reporting Teams (e.g. BAM, SALOG, RT, B.I., etc.) for performance and KPI reporting
• Work with KNGS Continuous Improvement Specialists and Team leads to ensure Process efficiencies and improvements, quality and performance, and training requirements are met/completed for all responsible Country respective Process/Teams
• Regular updating and transparent documenting of above mentioned monitoring duties with Corporate standard Tools

• Collaborate with other ABP’s (also in other KNGS sites) for best practices and trends
• Confidential handling of statistics and Customer Country particulars
• Progress reporting of Targets, and escalation when needed, need to be on a standard formatted document
• Task comparisons (what other countries are doing in the KNGS), also in a standard document format
• Collaborate with KNGS reporting team to make transparent (WIKI), which displays in one-glance Country level details of all KNGS activities, their location, billing basis and costs, etc.

• Minimum 2 years operational background in the KNGS or similar like cluster OCC, or equivalent Branch Operations
• Minimum 1 year Team Leader responsibility in KNGS or similar like cluster OCC
• Good knowledge of English
• High degree of organizational and administrative skill
• Self-disciplined and motivated
• Ability to communicate on a professional level with customer countries
• Able to communicate, collaborate and motivate all stakeholders
• Ability to focus and optimize processes and quality
• High level of KN System and PC (related to MS Office) knowledge
• Knowledgeable to understand and map Processes in BPMN and document/report results
• Basic knowledge of KN operations
• Ability to align processes with customer countries, considering Scale, Standardization and KNGS operating model (based on Global Seafreight Process and Systems goals)
• Ability to put processes into clear and precise working instructions
• Ability to decide and align with countries, on working instructions, considering KNGS model
• Ability to