Customer Communications Specialist

Customer Support — Mandaluyong, National Capital Region

Job Description

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. You will provide frontline support to our customers, including solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Responsibilities:

• Rapidly learn the basics of the client software to resolve customer queries.
• Provide friendly, helpful service when customers contact Enable.
• Triage incoming customer requests with team support.
• Resolve customer problems and assist them in using the Enable software.
• Maintain awareness of open support queries and escalate when required.
• Collaborate with cross-functional teams (Engineering, Product) to ensure timely resolution and product improvements.

Knowledge, Skills, and Abilities (KSAs):

• Proficient problem-solving skills.
• Verbal and written communication to convey technical concepts to customers with varying backgrounds.
• Ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and time management.
• Self-motivated and proactive attitude; collaborative team player.
• Experience working with internal teams and balancing customer success with company needs.

Required Education and Experience:

• Bachelor’s degree.
• Years of customer-facing experience, preferably in a SaaS company.

Customer Support — Caloocan City

National Capital Region ₱ Y SapientBPO Valenzuela

Posted 1 day ago

Job Description

Mass hiring for Call Center Agents across Metro Manila sites.

Responsibilities:

• Resolve customer inquiries, concerns, or complaints; escalate when necessary for swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details.
• Stay updated on company policies to provide accurate information.
• Contribute to a positive, collaborative team environment.

Benefits:

• Monthly commissions
• Pioneer, non-voice, and easy accounts available
• HMO with 2 free dependents from day 1
• Free coffee and biscuits; paid leaves, OT & holiday pay
• 13th-month pay and government-mandated benefits
• Fast-track career growth; insurance; incentives and signing bonuses

Job Types: Full-time, New-Grad, Permanent

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support — Baesa, National Capital Region

₱ - ₱ Y Tech Careers (by CaldwellCo)

Posted 1 day ago

Job Description

Non-voice role suitable for fresh graduates, career shifters, and individuals seeking growth in non-voice support.

Qualifications:

• Be at least 18 years old
• High School (Old Curriculum), ALS, or Senior High School (New Curriculum)
• Willing to explore STADS or career shifter opportunities

No prior call center/BPO experience required. Freshers welcome.

What We Offer:

• Salary up to PHP 30,000
• HMO, night differential, holidays, overtime pay
• Rice allowance, discounted medicines
• Paid leaves; mental wellness program; 13th month pay
• Medical insurance on regularization; coverage for partners
• Career growth; incentives and signing bonuses

Job Type: Full-time

• Additional leave
• Company events
• Health insurance
• Paid training

Customer Support — Makati City

₱ - ₱ Y Lean Solutions Group

Posted 1 day ago

Job Description

Customer Support Agents on a 3-month project-based contract, with potential for absorption into a regular position based on performance and business needs.

Responsibilities:

• Handle customer inquiries about order status, delivery instructions, and missing package requests via website chat and SMS/text; occasional emails; rare calls via escalation teams.
• Maintain professionalism and accuracy in communications.
• Handle up to 3 concurrent interactions (2 chats + 1 text).
• Respond promptly (80% of chats within 3 minutes).
• Meet quality standards (90% audit score; 4–8 audits per month).
• Collaborate with escalation teams for phone/advanced handling; adhere to SLAs.

Qualifications:

• High School graduate; college level or graduate preferred.
• Customer service/BPO experience is an advantage but not required.
• Strong written communication; multi-tasking ability; comfortable with multiple digital tools.
• Problem-solving and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ chats within 3 minutes
• Quality SLA: 90%+ interaction audit score

Job Type: Fixed term; 3 months

Application Questions: experience, expected salary, onsite willingness, immediate start.

Customer Support — Makati/BGC Other postings

Valenzuela, National Capital Region ₱ - ₱ Y Sapient Careers MNL

Posted today

Job Description

Mass hiring for Call Center Agents; responsibilities and benefits similar to above postings.

Benefits:

• Monthly commissions
• Health insurance; 13th-month pay; annual bonuses
• HMO for dependents; life insurance; paid training

Find your next opportunity in these postings or explore related roles in the same category.

Customer Support — LSEG (London Stock Exchange Group)

Posted 1 day ago

Job Description

Quant/Product Specialist team role focusing on customer service for analysts, researchers, and quants at major institutions.

Responsibilities:

• Provide direct specialized customer service support to analysts and quants; assist with data usage, quality checks, and client inquiries.
• Build relationships through training and onboarding; promote product usage.
• Meet with Sales, gather requirements, demonstrate platform capabilities, and assist onboarding.

Requirements:

• Bachelor’s degree in Engineering/CS/Finance/Math from a top university.
• Knowledge of analytical tools and databases; SQL, Oracle, Snowflake experience.
• Experience in quantitative analytics or equity/credit risk; familiarity with stats packages (SPSS, Minitab, Stata, SAS, Matlab, R).
• Strong communication and presentation skills; ability to collaborate with technical and non-technical staff.

Note: LSEG emphasizes equal opportunity and a collaborative culture; includes privacy notice and sustainability initiatives.

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