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Subject Matter Expert
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ABOUT US At My Mountain Mover, we’re not just a virtual assistant company—we’re a team of passionate professionals on a mission to provide top-notch support to businesses around the world We believe in empowering individuals to thrive in remote careers, and we’re all about creating growth opportunities for talented virtual assistants who are ready to make a real impact. Here at MMM, we love breaking barriers, lifting each other up, and having fun along the way. Our team thrives on collaboration, innovation, and a shared excitement to keep moving forward. Join us and experience a supportive, dynamic environment where you can grow, succeed, and make a difference Join Our Support Team This is your sign Your next big move starts right here—with a role on our growing Support Team. Start your next chapter from the comfort of home Benefits: Monthly Base pay and incentive payout HMO with dependent coverage Paid US Holidays, Cumulative PTO, and Sick Leaves Performance and Referral Incentives Annual face-to-face team building A culture that values growth, support, and teamwork To apply, follow these steps: Head to linktr.ee/MMMCareers Click the role you're interested in Fill out the application form—and you're good to go Subject Matter Expert (Dental Billing) Are you a dental billing virtuoso with a passion for teaching others how to master the craft? My Mountain Mover is searching for a highly skilled Subject Matter Expert (SME) in Dental Billing to elevate the expertise of our Virtual Assistants (VAs) This is a dynamic, multifaceted role where your Excellence and deep industry knowledge will directly impact the success of our VAs and their client practices. If you are ready to move mountains by transforming complex payer rules into clear, actionable training, you'll be instrumental in building a deployment-ready dental billing talent bench for our clients. Your Mission: The Core of the SME Program The Subject Matter Expert (SME) plays a crucial role, combining instruction, learner coaching, skill evaluation, and content development. You'll support VAs training for dental billing and back-office roles, focusing on teaching system fluency, billing Integrity, and claims logic. Flexibility is key, as you'll support both entry-level and experienced learners, adapt to payer changes, and lead recovery training for VAs returning through re-entry. Key Responsibilities & Duties: Instruction & Training Delivery: Lead Live and Recorded Training: Teach core billing workflows including insurance verification, CDT code usage, claim submission, EOB review, and denial handling. Scenario Facilitation: Lead sessions focused on payer logic, billing sequencing, documentation, and audit-readiness, using mock billing scenarios to strengthen practical understanding. Evaluation & Performance Assessment: Conduct Skills Evaluation Interviews (SEIs): Assess VA accuracy, billing judgment, and system familiarity using mock claims. Track & Document Progress: Monitor learner progress and document performance via Salesforce, TalentLMS, and internal checklists. Recovery Training: Lead specialized sessions to address skill gaps and billing quality issues for VAs re-entering the system. Feedback Delivery: Provide structured, actionable feedback and escalate complex retraining needs as required. Content & Curriculum Support: Develop Micro-Modules: Support the creation of training content covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls. Recommend Updates: Propose curriculum revisions based on industry trends, learner performance, and evolving client clinic needs. Compliance & Technical Guidance: Reinforce Standards: Teach and reinforce HIPAA compliance, accurate patient ledger handling, and documentation standards across all training. Real-Time Support: Respond to learner questions on CDT codes, billing sequences, and payer protocols, offering practical advice on communication and accuracy. What You'll Need to Succeed We are seeking a seasoned billing professional who is confident in a teaching role and embodies the Excellence of our brand. Essential Qualifications & Skills: Minimum 3 years of hands-on dental billing experience (full end-to-end process) in a U.S.-based setting. SME-level knowledge of CDT codes, EOBs, AR follow-up, appeals, U.S. dental software, and compliance standards. Prior Training Experience: Must have supported the onboarding or upskilling of VAs, front desk staff, or billing teams. Technical Fluency: Familiarity with U.S. dental practice management software (e.g., Dentrix, Open Dental, Eaglesoft). Instructional Ability: Confident in leading live training sessions, SEIs, and developing/revising content based on VA needs and system updates. Top 3 Non-Negotiables: Minimum 3 years of hands-on dental billing experience (full end-to-end process). SME-level knowledge of CDT codes, EOBs, AR follow-up, appeals, and U.S. dental software. Proven experience training or upskilling others in complex billing workflows. Ready to put your dental billing mastery to work and cultivate the next generation of elite VAs? Apply now and let’s move mountains for our clients #J-18808-Ljbffr
