Workforce Planner

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TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. We actively encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• You will coordinate with operations, clients, and client services to gather all relevant data related to forecasting and calculation of program requirements.
• You will maintain a roster of staff with accurate employee details including availability, preferences and skills.
• You will publish over/under snapshots and create action plans to address staffing gaps or minimize overages.
• You will be responsible for inputs in the online capacity plan tool to ensure the seating plan is accurate and meets operational needs.

• Knowledge in Workforce Planning with understanding of Forecasting, Capacity Planning and Scheduling, and Real Time Management.
• Ability to manage multiple, complex, ongoing tasks and projects.
• High attention to detail with a strong desire to optimize procedures and processes.
• Proactive decision-making and problem-solving abilities.
• Proficient in statistical analysis and computer/software skills.
• Ability to read trends and project them into future forecasts.
• Working knowledge of Google Applications.
• In-depth knowledge of WFM tools, preferably IEX.
• Strong verbal and written communication skills; a high achiever and self-starter.

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please communicate only with authorized TaskUs recruiters.

In TaskUs we believe that innovation and higher performance are driven by people from all walks of life. We welcome applicants of different backgrounds and demographics. TaskUs is committed to equal access to opportunities and offers reasonable accommodations in the hiring process if needed.

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TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity, and we are committed to creating an inclusive environment for all employees.

Req Id: R_2509_12046