Fraud Investigation Analyst | TaskUs Ortigas

1 week ago

Pasig, Philippines TaskUs Full time

Overview TaskUs Pasig, National Capital Region, Philippines As a first line of defense, this agent position supports the client organization in assessing transaction-level risk types that include fraud, money laundering, terrorist financing, and other general payment concerns. Frontline agents triage, evaluate, and escalate system-generated monitoring alerts from downloadable reports to the client team for further consideration using their experience and qualifications, detailed below. This individual should be able to review various alerts for a multitude of “programs” and apply critical thinking skills to make informed decisions related to alert escalation. In addition to client-provided criteria, agents must be familiar with basic research techniques using publicly available and proprietary data holdings as part of alert evaluation. This role will handle a blended account, mostly non-voice. Candidates are still expected to take in calls and have excellent communication skills. Responsibilities Review alerts for various programs and apply critical thinking to decide on escalation. Conduct basic research using publicly available and proprietary data as part of alert evaluation. Triages, evaluates, and escalates system-generated monitoring alerts to the client team. Communicate risk levels, recommendations, and seek to resolve issues of varying complexity. Provide regular updates on investigation metrics. Identify emerging trends and communicate feedback to the client team. Read financial transaction logs and articulate a narrative of events. Qualifications 1-3 years of experience supporting payments industry clients in topics such as financial fraud and anti-money laundering investigations Ability to follow written procedures and apply critical thinking to resolve issues. Ability to improve written processes to improve overall team performance Possess strong investigation skills, curious or inquisitive nature. Examine escalated alerts and conduct investigations to identify various risk typologies. Effectively communicates risk levels, recommendations, and seeks to resolve issues, regardless of complexity. Identify emerging trends and communicate feedback and guidance to the client team. Provide regular updates on investigation metrics. Must be adaptable and flexible, demonstrating the ability to work with processes and information changes Ability to read financial transaction logs and communicate a narrative of events. Savvy with research tools and techniques for publicly available and proprietary datasets. Onsite Recruitment Visit our Onsite Recruitment Hub at 14F Robinsons Cyber Omega, Pearl Dr., Ortigas, Pasig (near Richmonde Hotel) from 9am to 4pm, Mondays to Fridays. Bring 2 valid IDs #J-18808-Ljbffr

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