Coaching Assistant
2 weeks ago
Overview
Position: Zoom Assistant
Location: 1880 Eastwood Quezon City
Work setup & shift: Onsite | Night shift Schedule
Why join MicroSourcing?
- Competitive rewards: above-market compensation, healthcare coverage on day one (including one or more dependents), paid time-off with cash conversion, group life insurance, and performance bonuses
- A collaborative spirit: participate in a positive work environment through company-sponsored events and activities
- Work-life harmony: flexible work arrangements
- Career growth: opportunities for continuous learning and career advancement
- Inclusive teamwork: a culture that celebrates diversity
The Coaching Assistant will ensure that the Zoom sessions with participants run smoothly. This role supports Coaches by handling tasks such as recording attendance, tracking points earned by participants, and taking important notes during sessions. The Coaching Assistant will also share assets (slides, games, music, and other activities) and observe/log red flags or notable behaviours (verbal or via chat).
Your Role- Assist Coaches in facilitating smooth Zoom sessions with children.
- Record attendance and track points earned by children during sessions.
- Take detailed notes on significant events and discussions during sessions.
- Share session assets (slides, games, music, and other activities) with children.
- Roster creation, record skip sessions, rescheduling, and other tasks delegated by the client. Tasks may change based on business needs.
- Observe the behaviour of Coaches and children and report any red flags.
- Log verbal or chat-related concerns or incidents during sessions.
Non-negotiables
- 0 - 1 year and 6 months customer service experience (fresh graduates and career shifters acceptable)
- Strong verbal and written English communication
- Preferred but not required: knowledge of Zoom and basic computer literacy
- Ability to report onsite as needed
- Capable of making sound decisions in urgent situations
- Open to college undergraduates and senior high school students
- Reliable, highly responsive, and confident
- Proactive and able to respond promptly
- Strong organizational and decision-making abilities
- Ability to work in a team and support Coaches effectively
- Clear and articulate verbal and written English
- Strong computer literacy
- Experience in front-of-house contact centre setup and back-office admin work (preferred)
- Positive attitude
With over 9,000 professionals across 13 delivery centers, MicroSourcing is a pioneer and large offshore provider of managed services in the Philippines.
Our CommitmentMicroSourcing believes our strength lies in our people’s diversity and talent. We foster an inclusive culture and celebrate individuality and contributions to our collective success. We value every unique perspective.
For more information, visit
Employment specifics- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industry: Outsourcing and Offshoring Consulting
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