Reservations Specialist

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today’s world. We’re a next-generation platform that provides a comprehensive, business-in-a-box solution —combining cutting-edge technology , personalized training , a vibrant community , and exclusive industry partnerships —all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business , making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to power the next generation of travel entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that’s both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
• Access to an engaged community of fellow advisors , fostering collaboration, support, and shared learning.
• Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors’ offerings.

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez , Jake Peters , and Evan Frank , Fora has experienced rapid growth, expanding to a team of 130 + full-time employees based in downtown New York City . Earlier this year, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

We're proud of the recognition we've received, including:

• LinkedIn’s Top Startups List 2024
• Fast Company’s Most Innovative Companies 2025 and 2023
• Built In 2025 Best Places to Work
• And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons , and more

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

Job Overview:

We are seeking a Reservations Specialist to join our team. In this role, you will be a crucial point of contact for our travel advisors, handling a wide range of tasks to ensure a seamless booking experience. Your responsibilities will include fielding inquiries, generating quotes, and confirming bookings with our travel partners. You will also manage cancellations and client refunds, generate reports, and perform data analysis. This is a dynamic role that requires a proactive mindset to handle various ad-hoc needs.

Key Responsibilities:

• Manage Inquiries & Bookings: Serve as the primary point of contact for travel advisors, responding to their inquiries and managing the end-to-end booking process.
• Financial Operations: Handle cancellations and process client refunds accurately and efficiently.
• Reporting & Analysis: Generate reports and perform analytics to support business operations and identify trends.
• Process Improvement: Identify opportunities to build new or improve existing processes to enhance efficiency and accuracy.
• Problem-Solving: Exercise sound judgment and adapt to ambiguous situations, finding effective solutions as needed.

Qualifications & Skills:

• 2+ years of reservations experience in the travel industry.
• 2+ years of experience in a consumer-facing financial operations role.
• Experience at a tech company preferred.
• Experience in accounting or financial reporting function preferred.
• High attention to detail, demonstrated success in building new or improving existing processes.
• Exceptional communication skills, both spoken and written.
• Comfortable with ambiguity and exercising judgement where required.

Additional Job Requirements:

• Independent full-time remote contractor position with an initial hourly rate of $8 based on experience.
• This role will eventually provide 24-hour support, with a primary need for coverage during Eastern Standard Time (EST) business hours.
• The contractor must provide their equipment, including a computer and a strong internet connection.

Our Values

We’re forging our own path

Fora has always been about driving change within the industry. We’re not interested in maintaining the status quo.

We’re stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We’re here to serve

We operate in service of our community and believe that when they’re empowered to focus on what they do best, we all win. It’s why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We’re unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It’s a better equation for the future of our industry.

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WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.