IT Client Service Owner

**IT CLIENT SERVICE OWNER**The ITCSO will be responsible for the operational part of the implemented ITIL processes supporting Strada Global Technology and Applications Support Services. The primary objective is to be operational responsible for the service provided. An ITCSO should be the link between all our support teams to increase the service we provide to our customers, being the coordinators, unlockers and “translators” between technical teams and the business.**Responsibilities (include but are not limited to)**Perform daily and weekly tasks such as creating reports, periodic system checks, etc. Responsible for compliance (internal and external) tasks. Validation of Release management tasks **Competencies** Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development. Seeks and accepts feedback, is a proactive learner, takes on tough assignments to improve skills, keeps knowledge and skills up to date, turns mistakes into learning opportunities.**Interpersonal Skills:** Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback and handles constructive criticism.**Problem Solving/Analytical Skills:** Breaks down problems into smaller components, understands how to underlie issues; can simplify and process complex issues, and understands the difference between critical details and unimportant facts. Provides feedback and coaching, rewards hard work and risk taking, takes mentoring role, challenges and develops employees, accepts mistakes, provides visibility / opportunity. Targets and achieves results, sets challenging goals, prioritizes tasks, overcomes obstacles, accepts accountability, sets team standards and responsibilities, provides leadership / motivation.**Requirements*** Education to University degree level.* Coordination, organization, prioritization and multi-tasking* ITIL Service Delivery qualification is highly appreciated* Windows 2003 / 2010 experience.* Strong Problem Solving/Analytical Skills breaking down issues into smaller components* Ability to communicate fluently in English and *(include special language requirements)* (verbally and written) technical information to all levels.* A positive personality and excellent communication skills, both written and oral, are the key attributes as is the willingness to continue to learn* Problem-solving skills* Proven ability to follow processes, as well as identifying process improvement opportunities* Energetic and friendly, upbeat telephone personality, positive “can-do” attitude* Ability to quickly learn new applications and technologies* Team player in an international environment.**At Strada, our values guide everything we do:*** **Anticipate Customer Needs** – We stay ahead of trends so our customers can grow and succeed.* **Own the Outcome** – We take responsibility for delivering excellence and ensuring things get done right.* **Challenge Ourselves to Work Smarter** – We move faster than the world around us to drive change and accomplish more.* **Empower Each Other to Solve Problems** – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.* **Care About Our Work** – We understand that what we do impacts millions, and we have a responsibility to get it right.**Benefits**At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.**Our commitment to Diversity and Inclusion**Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.**Diversity Policy Statement**Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodation for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.**Authorization to work in the Employing Country**To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasersAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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