Training Specialist

Training Specialist

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

Job Description:

RingCentral is looking for an experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role is a key contributor to the identification of training needs and the delivery of standard and tailored training within the customer training curriculum. This role focuses on the delivery of VILT and consultation for the RingCentral products, with potential for additional responsibilities. Independent thinking and ability to work with minimal supervision.

Responsibilities:

• Learning Program Creation. Deliver world-class customer-facing learning programs, applying adult learning principles to VILT formats

• Training Facilitation. Deliver customer-facing training daily, maintaining high-quality instruction and engagement throughout. Provide engaging, visual, and hands-on learning experiences that drive customer success

• Training Consultation. Offer expert training consultation to customers, providing guidance on training strategies, methodologies, and best practices

• Collaboration. Maintain open partnership with cross-functional teams to ensure training content is accurate, relevant, and aligned with business needs and priorities and assist with internal training initiatives as required

• Process Improvement. Assist in content development to refine and improve course curriculum as needed. Conduct training needs assessments and translate requirements into effective training programs

• Multi Tasking. Drive projects to completion within agreed-upon timeframes, demonstrating strong organizational and time management skills

• Resourceful. Seek continuous improvement by staying abreast of industry trends and implementing innovative training techniques

Qualifications:

• 2+ yrs minimum proven success with blended learning including ILT and VILT and systems training experience related to user implementation and adoption

• Excellent organizational, analytical, interpersonal and written/oral communication skills

• Bachelor’s degree from a four-year college or university is required

• Voice-over-IP or telephony experience is highly preferred

What we offer

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful RingEX global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral

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