Australian Telco Account

17 hours ago

Alabang, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Join the dynamic customer service team at Talent Outsourcing Channel Solutions' and bring your passion for delivering exceptional customer experiences. As a Customer Service Representative, you will be the direct point of contact for Australian telco customers, handling inquiries, troubleshooting issues, and ensuring their needs are met with the utmost care and professionalism. This full-time role is based in our Alabang, Muntinlupa City office, providing the flexibility of a consistent work schedule. What you'll be doing Provide courteous and efficient customer service through phone, email, and other communication channels Respond to customer inquiries and troubleshoot issues related to Australian telco products and services Collect and document customer information, and escalate complex cases to the appropriate teams Maintain a thorough understanding of Australian telco products, services, and policies to provide accurate and timely solutions Contribute to the continuous improvement of customer service processes and procedures Collaborate with cross-functional teams to enhance the overall customer experience What we're looking for Open to entry level OR no BPO EXPERIENCE APPLICANT, however with BPO experience in a customer service role, is a plus, preferably in the telecommunications industry Excellent communication and interpersonal skills, with the ability to listen, understand, and resolve customer concerns Strong problem-solving and analytical skills to effectively troubleshoot and provide solutions Proficiency in English and Filipino, with the ability to communicate clearly and confidently Familiarity with Australian telco products and services, or a willingness to learn Ability to work in a fast-paced, dynamic environment and adapt to changing priorities What we offer At Talent Outsourcing Channel Solutions', we believe in fostering a collaborative and supportive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits, including: Comprehensive health insurance coverage Attractive retirement package Opportunities for skills development and training Work-life balance initiatives, such as flexible schedules and wellness programs Positive company culture with regular team-building activities

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