CSR - Operations Control Specialist (Dispatcher) | Eastwood, QC
7 days ago
Responsibilities Responsible for ensuring that the ground transportation service runs smoothly on a daily basis. Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust. Dispatching chauffeurs onto open booking requests from customers. Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.). Promote and establish a positive attitude while meeting productivity goals. Follow-up on customer issues to the point of resolution, keeping customers updated when needed. Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures. Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently. Participate in projects to improve existing processes or create new ones. Identify areas of improvement and propose potential solutions to the Team Lead Operations Control. Support workforce management when needed (e.g. short notice shift-changes). Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone. Technical/Educational Qualifications Bachelor’s/ College Degree, any field At least 2 years-experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc) Competencies/Personality Traits Excellent organizational and communication skills, the ability to multitask and prioritize workload Ability to solve issues and make things work and see opportunities where others see problems Excellent English language skills, additional languages are a plus Convincing while also being personable, helpful and competent Possess a high degree of flexibility, team spirit, independence and always open to new tasks A team player, with the ability to motivate the team to improve each day Prior Experience/Skills Experienced with web-based customer care systems Familiarity with Salesforce is an advantage #J-18808-Ljbffr
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Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱800,000 - ₱1,200,000 per yearJob Responsibilities:• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.•...
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Health and Benefits Nurse
3 weeks ago
Quezon City, Philippines Outsourced Full timeHealth and Benefits Nurse - Eastwood, QC Location: Eastwood, QC, Philippines (Quezon City, National Capital Region). Job Overview The Occupational Health & Benefits Specialist will manage employee health benefits (including HMO administration and utilization) and serve as an on-site nurse. This role ensures health benefits programs are efficient and...
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Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱900,000 - ₱1,200,000 per yearJob Responsibilities:• Resolve cases around incident management & quality assurance.• Follow our internal incident handling procedures and consequence matrices based on the incident types.• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.• Be the master of our...
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Quezon City, Philippines Intogreat Solutions Full timeJoin Us as a CSR and Kickstart Your Career with Unmatched Training, Growth Opportunities, and Exclusive Benefits. Be part of a Premium Chauffeur Service Program! Do you have a passion for customer service, problem-solving, and making an impact? Look no further! Our premium client, a fast-growing leader in the luxury service space is expanding, and we’re...
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Quezon City, National Capital Region, Philippines Panciteria Lido Chinese Corp. Full time ₱170,000 - ₱340,000 per yearJOIN THE LEGENDSLido Cocina Tsina is looking for a Kitchen Staff (Cutter/Dispatcher).Area of Assignment: Lido Fairview QC Branch>>Lot 4 blk 122 quirino highway greater lagro 2, Qc (NEAR URATEX)Basic Requirements:At least 1 year of work experience in a related field is idealKnowledge in kitchen process is an advantageMust be residing in Quezon City or in...
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Quezon City, Philippines JobsAvenuePH Full timeJoin Concentrix Eastwood – Your BPO Career Starts Here! Ready to take your career to the next level? At Concentrix Eastwood , we offer world-class opportunities to work with global brands, gain valuable skills, and grow in a supportive and dynamic environment right in the heart of Quezon City. Why Eastwood? Eastwood City is one of Metro Manila’s premier...
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Quezon City, Philippines MicroSourcing Full timeOverview ERP Applications Support Officer | Eastwood, QC | Day shift Join to apply for the ERP Applications Support Officer | Eastwood, QC | Day shift role at MicroSourcing Position: ERP Application Support Officer Location: Global One, Eastwood, Quezon City Work setup & shift: Onsite, Day shift Why join MicroSourcing? You\'ll Have Competitive Rewards:...
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CSR - Insurance (QC)
3 days ago
Quezon City, Philippines ACCPRO INTERNATIONAL Full timeWE’RE HIRING! | CSR – INSURANCE (QUEZON CITY SITE) Work Locations: QC Site: 8th Floor, North Tower 1, EDSA Corner North Avenue, Quezon City Work Setup: Onsite Work Schedule: Night Shift | Shifting | 2 Days Off Salary Range: ₱21,000 – ₱22,000 Overview: We’re looking for Customer Service Representatives (Insurance Account) who are passionate...
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CSR | Healthcare | Eastwood, QC
6 days ago
Eastwood City, Philippines Fusion CX Full time ₱108,000 - ₱360,000 per yearWE ARE HIRING FOR CSR- Healthcare AccountUP TO 30KStart Date: October 27, 2025Qualifications:With or without BPO experiencesWith good communication skillsWilling to work on-site and nightshift set-upFixed WEEKENDS OFFJob Type: Full-timeWork Location: In person
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URGENT HIRING! Customer Service Specialist
1 week ago
Quezon City, Philippines NTT Business Process Outsourcing Full timePosition: Customer Care Specialist (Tier 1) Position Status: Full Time Permanent Hours of Work: Monday – Sunday 8pm- 12pm Manila Time (rotating shift hours apply) Location: On Site (4th Floor 1880 Building Eastwood Ave. Eastwood Cyberpark 188 E. Rodriguez Jr. Avenue, Bagumbayan, Quezon City) Job Summary Working as a CSR you will be responsible for handling...
