CSR - Operations Control Specialist (Dispatcher) | Eastwood, QC
4 weeks ago
Responsibilities Responsible for ensuring that the ground transportation service runs smoothly on a daily basis. Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust. Dispatching chauffeurs onto open booking requests from customers. Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.). Promote and establish a positive attitude while meeting productivity goals. Follow-up on customer issues to the point of resolution, keeping customers updated when needed. Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures. Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently. Participate in projects to improve existing processes or create new ones. Identify areas of improvement and propose potential solutions to the Team Lead Operations Control. Support workforce management when needed (e.g. short notice shift-changes). Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone. Technical/Educational Qualifications Bachelor’s/ College Degree, any field At least 2 years-experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc) Competencies/Personality Traits Excellent organizational and communication skills, the ability to multitask and prioritize workload Ability to solve issues and make things work and see opportunities where others see problems Excellent English language skills, additional languages are a plus Convincing while also being personable, helpful and competent Possess a high degree of flexibility, team spirit, independence and always open to new tasks A team player, with the ability to motivate the team to improve each day Prior Experience/Skills Experienced with web-based customer care systems Familiarity with Salesforce is an advantage #J-18808-Ljbffr
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Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱800,000 - ₱1,200,000 per yearJob Responsibilities:• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.•...
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Payroll Staff
2 weeks ago
Quezon City, Philippines DEMPSEY DIRECT HIRING COMPANY Full timePAYROLL STAFF (Bagumbayan, QC – Eastwood) (1-Day Hiring) • Process payroll, taxes, and internal controls. • Qualifications: Degree in Finance/Accounting/HR, 1+ year experience, Excel proficiency. • Salary: ₱16K-₱18K • Schedule: 10 AM - 7 PM NOTE: All positions are for DIRECT HIRE and not under agency.
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CSR - Dispatcher | Eastwood, QC | Onsite
2 weeks ago
Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱300,000 - ₱600,000 per yearJob Responsibilities:• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.•...
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Quezon City, Philippines Intogreat Full timeJob Responsibilities Resolve cases around incident management & quality assurance. Follow our internal incident handling procedures and consequence matrices based on the incident types. Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs. Be the master of our internal processes &...
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Quezon City, Philippines Intogreat Solutions Full timeJob Responsibilities Resolve cases around incident management & quality assurance. Follow our internal incident handling procedures and consequence matrices based on the incident types. Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs. Be the master of our internal processes &...
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Technical Support Engineer
3 days ago
Quezon City, Philippines TASQ Staffing Solutions Full timeAbout the job: Asset Performance Engineer (Eastwood QC) | Onsite Work Setup: Shifting, Not fixed; 100% Onsite (Eastwood, Quezon City) Target Start Date: 7-Nov The performance engineer is responsible for several key activities that facilitate the continuous operation of solar PV systems post-installation. These include system monitoring, remote...
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CSR | Quality Assurance Specialist | Eastwood, QC
14 hours ago
Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱900,000 - ₱1,200,000 per yearJob Responsibilities:• Resolve cases around incident management & quality assurance.• Follow our internal incident handling procedures and consequence matrices based on the incident types.• Use the best of your judgment to identify lack of quality and rely on facts to deliver consistent feedback to our chauffeurs & LSPs.• Be the master of our...
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Solar Service/Solar PV Engineer
1 week ago
Quezon City, Philippines TASQ Staffing Solutions Full timeAbout the job: Solar Service/Solar PVEngineer (Eastwood QC) | Onsite Work Setup: Shifting, Not fixed; 100% Onsite (Eastwood, Quezon City) Target Start Date: 7-Nov The performance engineer is responsible for several key activities that facilitate the continuous operation of solar PV systems post-installation. These include system monitoring, remote...
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Payroll Staff
2 weeks ago
Quezon City, Philippines Dempsey Resource Management Inc. Full time• Must possess at least a Bachelor’s Degree in Finance/Accountancy/Human Resources or any related courses. • Must have at least 1 year working experience in a related field. • Knowledgeable of; *Payroll functions including *Preparation *Balancing *Internal Control and; Payroll Taxes. • Good attention to detail. • Proficient with Microsoft...
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Payroll Staff
2 weeks ago
Quezon City, Philippines DEMPSEY DIRECT HIRING COMPANY Full timePayroll Staff - MON-FRI 10AM-7PM WORK SCHED - EASTWOOD QC ( 1 day hiring) Qualifications: A graduate of Finance, Accountancy, Human Resources, or any related course. With at least 1 year of relevant work experience in payroll or accounting. Solid understanding of payroll processes including: Payroll preparation and balancing Internal controls Payroll...
