CSR - Dispatcher | Eastwood, QC | Onsite

2 weeks ago

Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱300,000 - ₱600,000 per year

Job Responsibilities:


• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.


• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.


• Dispatching chauffeurs onto open booking requests from customers.


• Proactively finding solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.).


• Promote and establish a positive attitude while meeting productivity goals.


• Follow-up on customer issues to the point of resolution, keeping customers updated when needed.


• Provide and receive constant, vivid and constructive feedback regarding customer and chauffeur satisfaction as well as internal policies and procedures.


• Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.


• Participate in projects to improve existing processes or create new ones.


• Identify areas of improvement and propose potential solutions to the Team Lead Operations Control.


• Support workforce management when needed (e.g. short notice shift-changes).


• Make sure to keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with LSPs on the phone.

Requirements:

Technical/Educational Qualifications:


• Bachelor's/ College Degree, any field


• At least 2 years-experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc)

Competencies/Personality Traits:


• Excellent organizational and communication skills, the ability to multitask and prioritize workload


• Ability to solve issues and make things work and see opportunities where others see problems


• Excellent English language skills, additional languages are a plus


• Convincing while also being personable, helpful and competent


• Possess a high degree of flexibility, team spirit, independence and always open to new tasks


• A team player, with the ability to motivate the team to improve each day

Prior Experience/Skills:


• Experienced with web-based customer care systems


• Familiarity with Salesforce is an advantage

  • CSR - Operations Control Specialist (Dispatcher) | Eastwood, QC

    7 days ago

    Quezon City, National Capital Region, Philippines Intogreat Solutions Full time ₱800,000 - ₱1,200,000 per year

    Job Responsibilities:• Responsible for ensuring that the ground transportation service runs smoothly on a daily basis.• Interact mostly with partners/ chauffeurs/ guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.•...

  • Urgent Hiring CSR

    2 days ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱18,000 - ₱21,600 per year

    Customer Service Representative | Easy Account (Healthcare) | Open for Fresh Graduate with or without BPO experience | Virtual Interview ProcessJob Responsibilities:Customer Interaction:Respond to customer requests, inquiries, and complaints via phone, email, and live chat.- Information & Support:Provide accurate information about a company's products,...

  • URGENT HIRING: CSR– Social Media Account

    2 weeks ago

    Quezon City, National Capital Region, Philippines GGIS - Global Group Innovative Services Full time ₱240,000 - ₱300,000 per year

    Customer Service Representative – Trending Social Media AccountLocation: Eastwood, QCQualifications:At least an Associate's or Vocational/College GraduateWith 6 months CFE/EXPRO 2345 experience preferredGood communication and problem-solving skillsWilling to work onsite/shift-based scheduleSalary Package: Up to ₱25,000 per monthJob Type: Full-timePay:...

  • CSR onsite Makati

    2 days ago

    Makati City, National Capital Region, Philippines OneSearch Incorporated Full time ₱180,000 - ₱300,000 per year

    CSR onsite MakatiOpen for Fresh Graduates, Undergraduates, With or Without BPO experienceTelco and Healthcare account15, ,000Job Type: Full-timePay: Php15, Php25,000.00 per monthWork Location: In person

  • urgent | one virtual interview only | health care acct | up to 23k offer | qc

    1 week ago

    Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱21,000 - ₱23,000 per year

    Company Name: SAGILITYSite Located at Bridgetowne QC/PasigPosition: CSR (Healthcare Associate)Account: Healthcare Voice Acct.Work Setup: Work onsiteStart Date: ASAPQualification:-Bachelors Degree With or Without Experience-2nd year College Completer with 6months any work experience-SHS graduate must have at least 1yr BPO experienceUpon hire:up to 21K - 23K...

  • Deputy Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱660,000 - ₱780,000 per year

    College Level with at least 4 years of People Management experience as a Supervisor.With Financial Account background or mortgage is a plusHas experience with client interaction.Willing to work PST US TimeLocation: Eastwood, QCWork Setup: OnsiteWork Schedule: Night ShiftJob Type: Full-timePay: Php55, Php65,000.00 per monthWork Location: In person

  • Assistant Manager

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱480,000 - ₱660,000 per year

    Bachelor's Degree in Business Administration, Finance, or a related field (preferred).Minimum 2 years of BPO experience in a mortgage or financial services account, including at least 2 years in a leadership role.Strong understanding of mortgage servicing processes (origination, underwriting, escrow, foreclosure, or customer service).Excellent analytical,...

  • Solar Service/Solar PV Engineer

    2 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱400,000 - ₱800,000 per year

    About the job: Solar Service/Solar PV Engineer (Eastwood QC) | Onsite Work Setup: Shifting, Not fixed; 100% Onsite (Eastwood, Quezon City) Target Start Date: 7-Nov The performance engineer is responsible for several key activities that facilitate the continuous operation of solar PV systems post-installation. These include system monitoring, remote...

  • No BPO Experience Needed Be a CSR

    7 days ago

    Quezon City, National Capital Region, Philippines Probe CX Full time ₱104,000 - ₱130,878 per year

    Probe CX in Eastwood, Quezon City is seeking enthusiastic Customer Service Representatives. No prior BPO experience is required; we are looking for individuals who are eager to learn and develop with our team.We are on the lookout for candidates who are:At least a high school graduate, college undergraduate, or graduateProficiency in English, both written...

  • Assistant Manager, Solar Asset Performance

    2 weeks ago

    Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱600,000 - ₱1,800,000 per year

    About the job: Assistant Manager, Solar Asset Performance (Eastwood QC) | Onsite Work Setup: Shifting, Not fixed; 100% Onsite (Eastwood, Quezon City) Target Start Date: ASAP/after 30-day rendering period Requirements:A bachelor's degree in engineering, renewable energy, or a related technical field is highly preferred. 5+ years of relevant experience in...