WFM Planning Analyst

3 weeks ago

Metro Manila Philippines TTEC Full time

TTEC National Capital Region, Philippines

Overview

Join to apply for the WFM Planning Analyst role at TTEC . Your potential has a place here with TTEC’s award-winning employment experience. As a Specialist - Workforce Management – Planning working onsite as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity to business.

What You’ll be Doing

Have a passion to solve work puzzles? You’ll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients’ needs. You’ll analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months. You’ll ensure scheduling policies are followed as you survey the landscape for what’s ahead and support the business in this key planning role.

You’ll report to the Manager, Workforce Management. You’ll impact the business, the teams you support, and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day

Responsibilities include monitoring call volumes, managing agent staffing, scheduling processes, forecasting future needs for a successful client program, analyzing and preparing staffing reports, and forecasting staffing headcounts on a long-term basis. You’ll manage multiple, complex tasks and collaborate across departments to implement processes built for success.

What You Bring to the Role
  • 6 months or more data analysis experience
  • Associate degree, technical school or equivalent work experience
  • Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
  • Solution-oriented mindset
  • Understanding, interpreting, and manipulating data for reporting
What You Can Expect
  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Information about paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package with performance bonus opportunities and benefits including tuition reimbursement

The anticipated compensation range is provided where applicable. Actual offers may vary based on location, experience, education, and skill level.

About TTEC

Our business is about making customers happy. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.

Onsite

Primary Location
PH-National Capital-Pasay City, Metro Manila

Other Locations
PH-National Capital-Quezon City, Metro Manila, PH-Calabarzon-Cainta

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Business Development and Sales
Industries
  • IT Services and IT Consulting
  • Outsourcing and Offshoring Consulting
  • Telecommunications

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