Quality Assurance Analyst

3 weeks ago

Manila, Philippines Monee Full time
Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank

Monee Manila, National Capital Region, Philippines

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Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank

Monee Manila, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Join to apply for the Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank role at Monee

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  • Conduct regular and in-depth quality assurance reviews of Customer Due Diligence files, onboarding cases, and periodic reviews to ensure full compliance with internal policies, regulatory requirements, and AML standards.
  • Provide targeted coaching and constructive feedback to the CDD Team to improve the accuracy, completeness, and consistency of customer risk assessments and documentation.
  • Proactively identify gaps and weaknesses in CDD processes, including customer data collection, risk scoring, and customer profiling. Analyze root causes and recommend practical process improvements to enhance efficiency and compliance.
  • Compile, analyze, and present QA findings and metrics—such as error trends, quality scores, and compliance risks—to senior management and key stakeholders in a clear and actionable manner.
  • Develop, implement, and deliver training sessions tailored to CDD requirements, ensuring employees are well-versed in KYC standards, documentation quality, and regulatory expectations.
Job Description
  • Conduct regular and in-depth quality assurance reviews of Customer Due Diligence files, onboarding cases, and periodic reviews to ensure full compliance with internal policies, regulatory requirements, and AML standards.
  • Provide targeted coaching and constructive feedback to the CDD Team to improve the accuracy, completeness, and consistency of customer risk assessments and documentation.
  • Proactively identify gaps and weaknesses in CDD processes, including customer data collection, risk scoring, and customer profiling. Analyze root causes and recommend practical process improvements to enhance efficiency and compliance.
  • Compile, analyze, and present QA findings and metrics—such as error trends, quality scores, and compliance risks—to senior management and key stakeholders in a clear and actionable manner.
  • Develop, implement, and deliver training sessions tailored to CDD requirements, ensuring employees are well-versed in KYC standards, documentation quality, and regulatory expectations.
Requirements
  • Bachelor’s degree in Business Administration, Banking, Finance, or a related field.
  • At least 3 years of experience in AML, specifically in Customer Due Diligence or Quality Assurance within financial crime operations.
  • Preferably with experience conducting QA reviews or audits within a financial institution or regulated environment.
  • Strong understanding of AML laws, CDD regulatory obligations, and risk-based approaches.
  • Proficiency in English with excellent written and verbal communication skills for clear reporting and feedback.
  • Meticulous attention to detail and strong analytical and problem-solving skills.
  • Effective time management and organizational skills, with the ability to meet tight deadlines.
  • Strong interpersonal skills and the ability to work both independently and as part of a cross-functional team.
  • Willingness to be assigned on-site in Ortigas, Mandaluyong City.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Quality Assurance
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