Quality Assurance Analyst

Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank Monee Manila, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank role at Monee Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank Monee Manila, National Capital Region, Philippines 3 days ago Be among the first 25 applicants Join to apply for the Quality Assurance Analyst (Customer Due Diligence) - Operations Support, SeaBank role at Monee Get AI-powered advice on this job and more exclusive features. Conduct regular and in-depth quality assurance reviews of Customer Due Diligence files, onboarding cases, and periodic reviews to ensure full compliance with internal policies, regulatory requirements, and AML standards. Provide targeted coaching and constructive feedback to the CDD Team to improve the accuracy, completeness, and consistency of customer risk assessments and documentation. Proactively identify gaps and weaknesses in CDD processes, including customer data collection, risk scoring, and customer profiling. Analyze root causes and recommend practical process improvements to enhance efficiency and compliance. Compile, analyze, and present QA findings and metrics—such as error trends, quality scores, and compliance risks—to senior management and key stakeholders in a clear and actionable manner. Develop, implement, and deliver training sessions tailored to CDD requirements, ensuring employees are well-versed in KYC standards, documentation quality, and regulatory expectations. Job Description Conduct regular and in-depth quality assurance reviews of Customer Due Diligence files, onboarding cases, and periodic reviews to ensure full compliance with internal policies, regulatory requirements, and AML standards. Provide targeted coaching and constructive feedback to the CDD Team to improve the accuracy, completeness, and consistency of customer risk assessments and documentation. Proactively identify gaps and weaknesses in CDD processes, including customer data collection, risk scoring, and customer profiling. Analyze root causes and recommend practical process improvements to enhance efficiency and compliance. Compile, analyze, and present QA findings and metrics—such as error trends, quality scores, and compliance risks—to senior management and key stakeholders in a clear and actionable manner. Develop, implement, and deliver training sessions tailored to CDD requirements, ensuring employees are well-versed in KYC standards, documentation quality, and regulatory expectations. Requirements Bachelor’s degree in Business Administration, Banking, Finance, or a related field. At least 3 years of experience in AML, specifically in Customer Due Diligence or Quality Assurance within financial crime operations. Preferably with experience conducting QA reviews or audits within a financial institution or regulated environment. Strong understanding of AML laws, CDD regulatory obligations, and risk-based approaches. Proficiency in English with excellent written and verbal communication skills for clear reporting and feedback. Meticulous attention to detail and strong analytical and problem-solving skills. Effective time management and organizational skills, with the ability to meet tight deadlines. Strong interpersonal skills and the ability to work both independently and as part of a cross-functional team. Willingness to be assigned on-site in Ortigas, Mandaluyong City. Seniority level Mid-Senior level Employment type Full-time Job function Quality Assurance #J-18808-Ljbffr