Private Nurse
1 day ago
Clinical Operations Specialist – Benefits Guided Care
About Company
Transparent BPO is a leading provider of contact center BPO services. Through talent, process and technology we integrate with our client's brand and culture to deliver a superior customer experience across all channels. We are looking for talented people who are committed to achieving excellence and will help us to continue to be a world-class provider of outsourced contact center solutions for our clients.
Job OverviewWe are seeking a motivated and enthusiastic professional to join our Benefits Guided Care department as a Clinical Operations Specialist. In this role, you will play a crucial part in providing exceptional support and service to our clients.
Responsibilities and Duties- Manage case and patient calls with professionalism
- Efficiently handle outpatient clinical calls within 6 minutes
Technical Requirements
- Registered Nurse (RN) with 3 years of bedside experience
- Experience in ER, ICU, or OR is a plus
- Ability to type 45+ WPM with precision and accuracy
- Strong technical proficiency and comfort with online independent study
- Capability to memorize and consistently apply key scripts verbatim
- Able to navigate complex decision trees and apply foundational principles
Soft Skills
- Self-motivated with a passion for learning and professional development
- Exceptional communication skills—direct, concise, and engaging
- Comfortable with repetitive tasks and structured processes
- Strong organizational and problem-solving skills
- Ability to receive and apply feedback proactively
- Must demonstrate initiative, professionalism, and adaptability
Compensation & Benefits (examples):
- Weekly payroll
- Paid Government Mandated Benefits
- 10% Night Differential
- Holiday Pay
- Paid time off
- 13th month compensation
- 100% Employer-Paid medical, dental and life insurance for employee only upon meeting eligibility requirements
- Free parking
Job Type: Full-time
Ability to commute/relocate:
- San Juan (National Capital Region): Reliability to commute or plan to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Bedside: 3 years (Preferred)
License/Certification:
- RN License (Required)
Willingness to travel:
- 100% (Preferred)
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