(Native Chinese) Chat Support Consultant, crypto
3 weeks ago
(Native Chinese) Chat Support Consultant, crypto (Remote) SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we've become an industry leader in premium outsourced customer support and operate with 8 hubs worldwide. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills. What you will do: Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email Handle customer inquiries, order disputes, and appeals Provide valid, accurate information and solutions to customer requests Manage complaints and appeals, including follow-ups on escalations when required Maintain up-to-date knowledge of the company's trading platform and general market conditions Understand customers\' needs and deliver constructive feedback to the management team Continuously seek ways to improve team performance and work efficiency Be a part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays What you need to succeed in this role: Native Chinese and strong English proficiency (minimum B2; C1 preferred) At least 6-12 months of online customer support experience, preferably in crypto or financial services Experience in live chat support and handling customer inquiries Strong analytical, logical thinking, and problem-solving skills Proof validation skills or payment/banking knowledge Financial background is strongly preferred Positive and responsible attitude Crypto industry knowledge is a plus CRM experience is an advantage Benefits and Perks: Flexible schedule Opportunity to work fully remotely Inclusive international environment Compensation in USD Rewards system Good bonuses for referring friends Paid intensive training and probation Work-life balance Responsive management interested in your growth and long-lasting cooperation Greenhouse conditions for self-development The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected Who are we? SupportYourApp is a multinational company providing unbiased, inclusive services. We treat our team with care and aim for a positive experience. For opportunities, please submit your CV in English. Website: EEO and privacy Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Details Seniority level: Associate Employment type: Contract Job function: Customer Service Industries: IT Services and IT Consulting National coverage: Philippines (remote opportunities also listed); locations and postings are subject to change. This job description does not guarantee a position and may be updated. #J-18808-Ljbffr
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