Billing and Collection Assistant
Found in: Whatjobs PH C2 - 1 week ago
Responsibilities:
1. Assist in preparing and sending out monthly invoices to customers for wastewater services.
2. Maintain accurate records of customer accounts and billing transactions.
3. Monitor overdue accounts and follow up with customers to ensure timely payment.
4. Respond to customer inquiries regarding billing and payment issues in a professional and courteous manner.
5. Collaborate with other departments to resolve billing discrepancies and customer concerns.
6. Generate reports on billing and collection activities as needed.
7. Assist with reconciling payments and updating customer account information in the billing system.
8. Stay up-to-date on company policies, procedures, and regulations related to billing and collections.
Requirements:
1. Graduate of any business or accounting courses.
2. Previous experience in billing, collections, or customer service roles is preferred but not required.
3. Proficiency in Microsoft Office (Word and Excel)
4. Strong attention to detail and accuracy in data entry and record-keeping.
5. Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and colleagues.
6. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
7. Strong problem-solving skills and the ability to work independently as well as part of a team.
8. Knowledge of billing and collection best practices and familiarity with regulatory requirements is a plus.
9. Willing to do fieldworks.
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