Collection Specialist

3 weeks ago


Pasig, Philippines Credit Max Incorporated Full time ₱15,600 - ₱20,000
Collection Specialist responsibilities are:
  • Monitoring customer accounts and detecting overdue payments
  • Collecting and analyzing data for a selected payment/debt history
  • Reaching out to customers to discuss their debts
  • Consulting and helping clients with in case of billing and credit problems
  • Managing payments and refund operations
  • Developing measures encouraging timely payments
  • Managing historical records of account statuses and collection operations
  • Reporting on collection operations and customer account updates
Collection Specialist requirements are:
  • 1+years' experience of working on a Collection Specialist position
  • Profound knowledge of collection techniques and billing procedures
  • Good knowledge of legal regulations in the debt collection area (such as FDCPA)
  • Easy working with targets
  • Excellent communication skills, both written and oral
  • Stress-resistant and productive
  • Good level of problem-solving and negotiation skills
  • Good practical experience with Office and databases
  • Have a high school diploma; Associate’s or Bachelor’s degree would be a bonus.
 


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