Quality Analyst

3 days ago

Pasig, Philippines WNS Full time

WNS Pasig, National Capital Region, Philippines

Quality Analyst (Travel Account)

WNS Pasig, National Capital Region, Philippines

Job Description and Qualifications:

  • Experience in Travel Account is required.
  • Must be amenable to work 100% onsite at our Bridgetowne Site
  • Must have at least 2 years’ experience working to corporate travel and leisure domain.
  • GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).
  • Excellent Communication and Analytical skills.
  • Good command over MS Office
  • Good Excel Knowledge
  • Domain Expertise in Power Point Designing, Content Designing & Transactional Quality
  • Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).
  • Understanding of end-to-end processes and appreciation of critical parameters.
  • Complete Daily Quality checks as per the process requirement
  • Provides on time Feedback to the agents for the errors identified
  • Conduct Customer comeback analysis for all the errors received from the clients
  • To meet the monthly sampling numbers as per the defined target
  • Complete the feedback targets as specified in the QSD
  • Contribute brainwave ideas to improve the process
  • Complete the WB Role Roadmap within the stipulated time
  • Complete RCA for all the errors identified
  • Ensure the QA process adheres to ISO guidelines
  • Identify the improvement areas for staff and share it with the AM- Quality
  • Communication with clients on a periodic basis
  • Complete the Calibration exercise on a periodic basis as defined
  • Create Error analysis/RCA Report within the defined timeline
  • Attend all the development and quality trainings that are identified for a QA
  • Help operations in identifying the training needs for the ops associates
  • Drive projects and be part of the projects that are identified in the team
  • Analytical skills and time management
  • Excellent Communication skills – verbal and written
  • Coaching and Feedback
  • Conflict Management
  • Interpersonal skills and people skills

Onsite location: Bridgetowne Site, Pasig, Philippines

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