Call Center Team Lead

3 weeks ago


Quezon City, Philippines TASQ Staffing Solutions Full time

Call Center Team Lead - Travel (Collections) | Quezon City Job Openings Call Center Team Lead - Travel (Collections) | Quezon City About the job Call Center Team Lead - Travel (Collections) | Quezon City Position: Team Lead - Travel (Collections) | QC | Onsite Start Date: ASAP Work Arrangement: Onsite Account Type: Travel Collections Outbound Site Location: QC Manila Shift Schedule & Rest Days: US Business Hours Educational Requirements: College Graduate or At least undergraduate with 2nd-year completed Work Experience: At least 2 years of team lead experience, with a minimum of 1 year in collections supervision (experience in financial banking, telecommunications, healthcare, etc.) Responsibilities: Team Management: Supervising team members, tracking performance, and ensuring tasks are completed efficiently and effectively. Communication: Promoting clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes. Task Delegation & Coordination: Assigning tasks based on individual strengths and workload, coordinating activities, and setting deadlines. Coaching & Development: Offering guidance, providing feedback, and conducting training to help team members enhance their skills and reach their potential. Conflict Resolution: Addressing and resolving conflicts within the team to maintain a positive and productive work environment. #J-18808-Ljbffr


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