T&L: Immigration, Global Employer Services

Global Operations Manager

Taguig, National Capital Region ₱ - ₱ Y ADI Recruitment, INC.

Posted 1 day ago

Job Description

Hiring: Global Operations Manager (Urgent)

About the Role

We're urgently hiring a Global Operations Manager to lead global performance delivery and client satisfaction across multiple sites. This role ensures consistent operations, fosters strong client relationships, and drives continuous improvement initiatives.

Key Responsibilities

• Act as the main point of contact for client escalations and communications
• Oversee and support global site performance to meet/exceed KPIs
• Ensure unified, consistent communication with clients across all regions
• Build strong internal and external partnerships
• Lead process improvements to boost efficiency and reduce costs
• Align operational strategies across all global sites
• Present clear, strategic updates to clients and senior leadership
• Lead and influence cross-functional, global teams

Qualifications

• Minimum 4 years of experience as a Global Operations Manager in the BPO industry
• Strong leadership, communication, and client management skills
• Experience with strategic planning and process improvement (Lean, Six Sigma preferred)
• Comfortable in fast-paced, dynamic global environments

Why Join Us?

• Be part of a high-impact global team
• Work with top-tier clients
• Competitive compensation and benefits

Urgent role – apply now to start immediately

Job Type: Full-time

• Paid training

Operations Manager

Posted today

Job Description

• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
• Manages a group of Quality Analysts.
• Ensures client and corporate service, quality and contribution goals are met. Ensures that financial, metric and associate satisfaction goals are met.
• Provides leadership and management to associates.
• Provides training and development opportunities for supervisory team.
• Coaches and mentors team supervisors.
• Regularly conducts supervisor team meetings.
• Supervises multiple teams for one or more clients.

Qualifications

• Bachelor\'s degree Graduate
• Minimum 10 years of progressively responsible and related experience (including supervision of others)
• Willingness to work in rotational shifts
• Exceptional leadership, interpersonal and communication skills
• Ability to work effectively and independently with attention to detail and sensitivity to deadlines
• Ability to excel in a fast-paced and frequently changing business environment.
• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.
• Experience in Loans and Mortgage account is an advantage
• Amenable to work full ONSITE.

Operations Manager

Posted today

Job Description

• Manages the total distribution team
• Defines and maintains administrative and operational work procedures and processes
• Oversees the day-to-day operations, and provides back-up support to the Supervisors for Sales and Logistics
• Creates a strong, positive public image for the organization

Qualifications

• A degree holder in Business Management, Economics or related fields
• FMCG industry experience is required
• Proficient in Excel, Power Point and Word
• 2+ years managerial experience in Logistics
• Excellent communication and analytical skills

Operations Manager

Pasig City, National Capital Region ₱ Y RSD Human Resource Management Consultancy

Posted 1 day ago

Job Description

Requirements:

• At least 10 years as Operations Manager in BPO
• At least College Graduate
• Job Type: Full-time
• Pay: Up to Php100,000.00 per month
• Paid training

Education:

• Bachelor\'s (Preferred)

Experience:

• Operations Manager: 10 years (Preferred)

Operations Manager

Job Description

As an Operations Manager, oversee program functioning and personnel to ensure positive morale and effective daily operations. Develop and implement best practices in call center methods and processes and suggest system/process improvements.

Responsibilities

• Manage multiple mid-size programs and teams in a healthcare LOB
• Ensure high and consistent performance on client KPIs and internal targets
• Conduct team and performance reviews
• Assess client requirements and pre-empt potential pitfalls
• Establish high standards for productivity, quality, and patient experience
• Manage and improve team performance and morale
• Assist HR in recruitment and onboarding
• Collaborate with multiple departments

Qualifications

• At least 4+ years in a healthcare BPO
• Experience as an Operations Manager in a BPO

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