Content Moderation Team Lead

1 day ago

Cagayan de Oro, Philippines MicroSourcing Full time

Be among the first 25 applicants Overview Position: Content Moderation - Team LeadLocation: Cagayan De OroWork setup & shift: Onsite | Night shift Benefits Competitive Rewards: Above-market compensation, healthcare coverage on day one for you and your dependents, paid time-off with cash conversion, group life insurance, and performance bonuses. Collaborative Spirit: Work closely with talented professionals in a supportive environment that values teamwork and engagement. Work‑Life Harmony: Maintain balance through flexible work arrangements and wellness initiatives. Career Growth: Expand your leadership capabilities through continuous training and advancement opportunities. Inclusive Teamwork: Be part of a culture that celebrates diversity, authenticity, and inclusivity. Responsibilities Supervise and guide a team of Content Moderators, ensuring adherence to quality standards and performance targets. Perform and support all core moderation duties, reviewing user‑generated content (images, videos, text, live streams, and voice) to ensure compliance with community guidelines, platform policies, and local regulations. Identify and remove harmful, illegal, or inappropriate content, escalating complex cases to higher‑level review teams when necessary. Monitor real‑time or live content and provide rapid response to flagged or high‑risk materials. Proactively identify trends, behaviors, and recurring violations, and provide actionable insights for process improvement. Maintain and update regional sensitive vocabulary lists to align moderation practices with cultural and regulatory norms. Track, analyze, and report key metrics related to team performance, content trends, and violations. Collaborate with policy, legal, trust & safety, and other internal teams to ensure consistent policy enforcement and effective communication. Demonstrate excellent communication and client‑facing skills when coordinating updates, escalations, and reports. Support the onboarding and development of team members through coaching, mentoring, and feedback. Qualifications Proven experience in content moderation or trust & safety operations. Demonstrated leadership experience managing or supervising a team. Strong English communication skills (written and verbal). Excellent analytical, organizational, and decision‑making abilities under pressure. Proficiency in MS Office or similar digital tools. Preferred Skills Client‑facing experience in a BPO or digital operations environment. Strong background in reporting, quality assurance, or team performance management. Familiarity with social media platforms, content policies, or moderation tools. Ability to adapt quickly to policy, process, and platform updates. Passion for maintaining a safe and compliant digital environment. Join us in celebrating you and your 100% For more information, visit Terms & conditions apply. #J-18808-Ljbffr

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