Post-Settlement Officer

3 weeks ago

Metro Manila Philippines GBSS (Galilee Business Support Services) Full time

Overview

Senior Talent Acquisition Officer | Empowering Outsourcing Excellence | Connecting Top Talent with Business Growth

Official role title: Transactional Processing Support Officer

About the Role

Are you passionate about delivering top-notch customer service and ensuring smooth loan operations? As a Transactional Processing Support Officer for Australian Mortgage , you’ll support the Account Manager with day-to-day processing, helping to meet SLAs and provide exceptional service. You\'ll play a key role in managing loan transactions, maintaining compliance, and assisting borrowers with their servicing needs.

About GBSS

GBSS (Galilee Business Support Services) is a team that aims to empower growth, learning, and collaboration in a supportive culture.

What You\'ll Be Doing
  • Process loan transactions including borrower payments, direct debits/credits, loan variations, repayment changes, and rate adjustments with accuracy and timeliness.
  • Maintain and update loan records to reflect security updates, loan advances, and other critical changes throughout the loan lifecycle.
  • Support arrears management by assisting with overdue account monitoring and actioning related tasks to minimize delinquency.
  • Respond promptly to customer and borrower inquiries , ensuring efficient issue resolution and high service quality.
  • Ensure compliance with policies and regulatory standards , while meeting SLAs and participating in training to stay aligned with industry best practices.
  • Experience – At least 1 year of experience in lending or residential mortgage processing; familiarity with the Australian mortgage market is a strong advantage.
  • Skills – Strong customer service, client-focused mindset, clear and professional communication.
  • Attention to detail – Excellent accuracy and compliance across loan servicing tasks.
  • Technical – Proficient in MS Excel, Word, and Outlook to manage daily workflows efficiently.
  • Attributes – Self-driven, adaptable, proactive learner, able to work independently in a fast-paced environment.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Finance and Sales
Industries
  • Outsourcing and Offshoring Consulting

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