Talent Connect

Job Title:Talent Connect - Sr. Specialist, Customer SuccessJob Description**You Have:*** 4-5 years of experience working in a customer service preferred* Demonstrated ability to effectively communicate with customers in a fast-paced environment, with proven success* Depth of prior experience with high volume calling* Demonstrated aptitude to learn new technology is required, with proven success* Excellent knowledge of Microsoft Office programs* Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes, while using independent judgement when deviation from standard needed* Advanced communication skills (verbal, written)* Experience working with Salesforce.com or similar CRM required* Demonstrated ability to multi-task, prioritize, and manage time effectively**You Will*** Manage high volume of customer contacts and communications through phone and email each day* Use contact search and productivity tools to verify contact information is accurate* Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment, using independent judgement* Develop an advanced level of product knowledge to speak intelligently to customers and successfully address specific objections* Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems* Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”* Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage* Ensure high level of professionalism during all interactions with customers and prospects* Collaborate with cross functional teams and management to drive a superior customer experience* Ability to provide consultative support May potentially attend vendor and/or external events, as needed* May provide mentoring and guidance to more junior Customer Success staff* Other duties, as assigned and necessary**Our Benefits/Perks:*** Health Insurance with Dental Coverage for Employees* Paid Time off* Bereavement Leave* Life Insurance* Group Personal Accident Program* Employee Assistance Program* Rewards and recognition programs* Wellness Incentive Program* Learning and Development Programs**Virtual First** Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you have the ability to work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. In addition, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site DirectorLocation:PHL Makati City - Ayala North ExchangeLanguage Requirements:Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr