TECHNICAL WRITER

3 weeks ago

Cebu City, Philippines HawodTech Solutions Full time
  • Simplify complex technical information into easy-to-understand language for users.
  • Collaborate effectively with diverse teams across different functions.
  • Handle requests to create or edit content from start to finish, including drafting, coding, revising, and reviewing.
  • Ensure accuracy, efficiency, and completeness of all work.
  • Create clear and engaging written and visual content while following company style guides and content models.
  • Submit drafts and pre-published content for peer review and audit to maintain quality.
  • Researching and gathering information from subject matter experts (SMEs), stakeholders, and other sources to understand the product or service being documented.
  • Consult with users, designers, and product-development teams to ensure a clear understanding of the user experience.
  • Maintain consistency in language, acronyms, and terminology across software products by building and maintaining a "style guide/glossary" of UI copy.
  • Work with UX designers and agile teams to provide suitable UI copy for screen designs that align with style guidelines.
  • Create and maintain documentation of product interactions in the form of user guides, in-app help, or specification documents with content designers and product owners.

Required Skills

  • A degree in Engineering, Information Technology, or other related fields, or a degree in Journalism, English, or Communication.
  • Solid writing experience, preferably in a structured authoring environment including any of the following: technical documents, specifications, troubleshooting manuals, or training guides.
  • A strong sense of accountability.
  • Must have excellent English communication skills (written and oral), stakeholder management skills, and a passion for producing great content
  • Must have 2-4 years of experience in writing, editing, and improving existing documentation, while working within a strict style guide or writing, formatting and design standards
  • Must have previous experience going through several pages of digital product documentation or source materials and translating those into digestible content for internal or external end users
  • Strong portfolio of experience writing UI copy for software, preferably B2B or technical-focused solutions
  • Experience writing technical documentation, including user guides, technical manuals or specification documents intended for end-users
  • Experience with UX & Software development toolstacks, such as JIRA
  • Experience with software development is a must

Salary Range
Junior: 15k-30k
Mid: 31k-40k
Senior: 41k-50k

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