Implementation Specialist I

Overview An Implementation Specialist I is accountable for setting up new clients, their properties, and client property accounts for payments & insurance. The position also assists with the daily processing of customer maintenance requests, ensuring the clients’ payment & insurance system is set up properly and meets client expectations. The specialist coordinates with Implementation Consultants and other internal partners to initiate setup by gathering all document requirements and information to begin the implementation process for new and existing clients for setup and upgrades or updates. Responsibilities Implement clients, clients’ properties and accounts following RealPage Payments & Insurance guidelines and in accordance with client expectations. Maintain and update clients’ accounts as needed. Provide feedback to Implementation Consultants through the implementation process. Ensure client satisfaction and retention through timely solution delivery within client-defined timelines. Review orders and required documents for implementation for accuracy, then implement the solution in a prescribed manner according to guidelines and training. Work with the Implementation Consultant until activation and the payments & insurance system is fully operational. Remain engaged with the Implementation Consultant throughout the implementation process until activation. Interact and collaborate with Implementation Consultants and internal partners to successfully activate the Transactional Services products. Qualifications Graduate of any four‑year course with 1–2 years of experience in account management or customer service for a software system. 1–2 years of experience in a merchant services or payments processing organization. General experience with managing merchant card, bank, and check processing services. Strong understanding of payments processing rules, regulations, and industry standards. Detail‑oriented with the ability to learn and utilize new procedures and processes quickly. Excellent communication and interpersonal skills. Experience with data entry, high attention to detail, and handling highly sensitive information. Proficiency in Microsoft Office products such as Excel, Word, and web browsers. Demonstrated ability to develop, revise, and use a database to enter and revise client information. Skilled at multitasking with the ability to prioritize key deliverables and work in a fluid, fast‑paced environment. High level of organizational skills. Strong analytical, mathematical, and reporting skills. Ability to work in a collaborative, flexible, team environment and meet aggressive timelines. Able to quickly analyze and troubleshoot problems/issues. Willingness to work in a fixed night shift schedule. Flexibility in work arrangements (work on site, work from, or hybrid). Preferred Skills Proficient knowledge of card‑present and card‑not‑present payment processing and subscription‑based revenue models. Knowledge of check scanning software, mobile wallets, and alternative payments. Experience with Salesforce or willingness to learn software critical to this role. Solid understanding of all operational items related to merchant processing, including fraud prevention. Salary And Benefits RealPage provides a competitive salary package along with a comprehensive benefit plan that includes: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holidays. Professional development opportunities. Performance‑based bonus based on position. Compensation may vary depending on your location, qualifications, job‑related education, training, experience, licensure, and certification. Certain roles are eligible for additional rewards, including annual bonus and sales incentives, depending on the terms of the applicable plan and individual performance. Equal Opportunity Employer RealPage Company is an equal opportunity employer and is committed to creating an inclusive environment for all employees. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries Software Development #J-18808-Ljbffr