Skilled Intake Specialist Healthcare

3 weeks ago

Cagayan de Oro, Philippines SMDigital-PH Full time

Overview

Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO

If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses, healthcare benefits, and a great culture of talented, like-minded Filipinos who are enjoying their job, earning more, and making a difference We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialist for our Healthcare Account.

Responsibilities
  • Answer inbound phone calls.
  • Provide exemplary customer service with every interaction.
  • Provide resolution on the first interaction with the caller.
  • Deliver quality results with every interaction in a timely manner.
  • Collect and gather all necessary information for clinical review.
  • You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed.
  • Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
  • Must have empathy for others and the ability to build rapport.
  • Thrive in a fast-paced environment, and are willing to jump in and help other team members.
Your Competencies
  • Strong communication skills, able to take unstructured information and structure it.
  • Ability to work cross-functionally across remote teams.
  • Kind, Patient, and Caring in even the most stressful situations.
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
  • Ability to navigate and use multiple systems to compile needed information in a timely manner.
  • Skilled in problem-solving and delivering quality results.
  • Excellent interpersonal skills, oral and written communication skills.
  • Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, and monthly basis.
  • Flexibility and agility; works well in ambiguous situations, a clear understanding of an early-stage startup environment.
  • Performs other duties as assigned by Management.
  • Experience in a Call Center/Customer Service environment: 3 years (Preferred) - Healthcare experience a plus.
Home Office Requirements
  • Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test).
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or up).
  • Noise Cancelling Headset.
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup.
Benefits
  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.
Required for consideration
  • Screenshot of your present ISP speed results via speedtest.net.
  • Screenshot of your computer/laptop specs.
  • Submit your video self-introduction.
#J-18808-Ljbffr

  • Healthcare Scheduler

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines MicroSourcing Full time ₱90,000 - ₱120,000 per year

    Discover your 100% YOU with MicroSourcingPosition: Healthcare SchedulerWork setup & shift: Hybrid and Night shiftLocation: SM Downtown Cagayan De OroWhy join MicroSourcing?You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and...

  • Healthcare Scheduler

    3 weeks ago

    Cagayan de Oro, Philippines MicroSourcing Full time

    Overview Discover your 100% YOU with MicroSourcing! Position: Healthcare Scheduler Work setup & shift: Hybrid and Night shift Location: SM Downtown Cagayan De Oro Why join MicroSourcing? You'll have: Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Product Specialist

    1 week ago

    Cagayan de Oro, Philippines Johnson & Johnson Full time

    Join to apply for the Product Specialist role at Johnson & Johnson Join to apply for the Product Specialist role at Johnson & Johnson Get AI-powered advice on this job and more exclusive features. At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented,...

  • Medical Sales Specialist

    3 weeks ago

    Cagayan de Oro, Philippines East Lane Corporation Full time

    As a Medical Sales Specialist, you will be responsible for promoting and selling our cutting-edge medical products to healthcare professionals. Your primary duties will include: -Developing and implementing sales strategies to achieve targets and maximize revenue. -Building and maintaining strong relationships with key decision-makers in hospitals, clinics,...

  • Healthcare Recruiter

    2 weeks ago

    Cagayan de Oro, Philippines Pointwest Innovations Corp. Full time

    US Healthcare Recruiter Employment Type: Full Time Overview We are looking for a results-driven and experienced US Healthcare Recruiter to join our team. The ideal candidate will be responsible for sourcing, screening, and onboarding healthcare professionals for various roles across the United States. You will be working closely with candidates and...

  • Healthcare Documentation Analyst

    3 days ago

    Cagayan de Oro, Philippines MicroSourcing Full time

    Position: Healthcare Documentation Analyst Work setup & shift: Onsite and Night shift Site: SM Downtown Cagayan De Oro Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A...

  • Healthcare Documentation Analyst

    2 weeks ago

    Cagayan de Oro, Philippines MicroSourcing Full time

    Overview Position: Healthcare Documentation Analyst Work setup & shift: Onsite and Night shift Site: SM Downtown Cagayan De Oro Why join MicroSourcing? Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A...

  • Mental Health Specialist

    2 days ago

    Cagayan de Oro, Northern Mindanao, Philippines Lirvanta,tr Full time ₱300,000 - ₱600,000 per year

    Role DescriptionThis is a full-time, on-site role for a Mental Health Specialist located in Cagayan De Oro City. The Mental Health Specialist will be responsible for providing mental health care and crisis intervention, conducting psychological assessments, and managing cases. Day-to-day tasks will include developing and implementing treatment plans,...

  • Customer Service Representative for Hospitals and Healthcare

    3 weeks ago

    Cagayan de Oro, Philippines Metacom Careers Full time

    Hospitals and Healthcare Call, Email, and Chat Support Hiring Process Requirements: - At least 1 year of experience in a customer support or technical support role. - Strong and professional verbal and written communication skills in English. - Experience with CRM platforms (Zendesk or similar systems preferred). - Healthcare industry experience is a...

  • Customer Service Representative for Hospitals and Healthcare

    7 days ago

    Cagayan de Oro, Philippines Metacom Careers Full time

    Hospitals and Healthcare Call, Email, and Chat Support Requirements At least 1 year of experience in a customer support or technical support role. Strong and professional verbal and written communication skills in English. Experience with CRM platforms (Zendesk or similar systems preferred). Healthcare industry experience is a plus. Familiarity with Athena...