Support Services Team Lead

2 weeks ago

Palawan, Philippines MediSolution Full time
Support Services Team Lead page is loaded## Support Services Team Leadlocations: Manila, Philippines: Cebu, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: R SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.We’re looking for a **Support Services Team Lead** with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.**What You’ll Do*** Lead and inspire a support team to deliver excellent customer experiences* Manage escalations, monitor performance, and foster a culture of collaboration* Oversee customer support tickets, ensuring timely resolution and clear communication* Administer and optimize Salesforce, including training, reporting, and automation* Collaborate across departments to resolve complex challenges and improve processes**What We’re Looking For*** 8+ years of production environment experience* 5+ years of SQL and team leadership* Strong background in Linux, networking, firewalls/VPNs, and relational databases (Oracle/PostgreSQL)* Cloud systems experience (networking, storage)* Excellent communication, problem-solving, and leadership skills**Nice-to-Haves*** Salesforce administration experience* Knowledge of Java, JSP, or jQuery* Utility industry or Smart Grid experience* ITSM/ITIL knowledge* Fully remote role (Philippines)* Competitive benefits: 30 days leave, insurance, lifestyle rewards & more* Work with a passionate, global team making an impact in the utility industryHarris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”* We empower our employees to make a difference* We have an award winning culture* We offer opportunity to learn* We are financially strong and we are owned by the largest software company in Canada (CSI)* We have funFollow us on social media to learn more about our company values, culture and initiatives**Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.***If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)- or at **This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.*
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