Sr. Manager for Trust and Safety Practice

6 days ago

Pasig, Philippines Transcom Full time

Sr. Manager for Trust and Safety Practice / Operations Excellence Transcom Pasig, National Capital Region, Philippines Overview Effective advisory to our clients helping them drive their platform’s safety by collaborating with cross-functional teams to develop and execute strategies against threats like self-harm, graphic violence, and hateful activities. Functional Responsibilities Strategy & Roadmap: Play a pivotal role towards the strategy, roadmap, and execution of initiatives to address critical safety issues and harmful content Cross-Functional Collaboration: Work with product, engineering, legal, policy, and operations teams (client side and internal) to align safety goals and integrate safety measures into the product development/re-engineering lifecycle Risk Management: Develop and manage frameworks and processes to assess, monitor, and mitigate trust and safety risks Program & Project Management: Own and deliver end-to-end programs focused on specific harm areas, ensuring timely delivery and effective execution Data Analysis: Analyze data to provide insights and support the enhancement of detection, moderation, and analytics tools Policy Enforcement: Partner with relevant teams to ensure consistent and scaled enforcement of trust and safety policies Process Improvement: Document processes and drive continuous improvement to enhance the efficiency and effectiveness of trust and safety operations Technical Responsibilities Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions Remain compliant with the relevant business regulatory requirements Qualifications Preferably a university graduate (external), or at least with a secondary school diploma Preferably a Green Belt or Black Belt certified Intermediate/High-level Knowledge of Excel, Word, and Powerpoint (Gsuite) Minimum 3+ proven experience in Trust & Safety field would be preferred Minimum 3+ proven experience in leadership position/s would be preferred Proven experience in coordinating multiple engagements at the same time Experience with Lean, Six Sigma, COPC, or similar continuous improvement methodologies Familiarity with labor laws, compliance standards, and risk management as it pertains to Operational Management Background in customer service, contact centers, or related operational environments Benefits Day 1 HMO Rice Subsidy Clothing Allowance 24/7 Teleconsult Free Psychologist Consultation In-house & Online Pharmacy Retirement Fund Free Meal & Medicine (through Transcom’s Tap Card Rewards) Loyalty Incentives Free Shuttle Service What Life at Transcom is like At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together. #J-18808-Ljbffr

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