Hiring Call Center Agents For Eastwood And Ipi Site

23 hours ago

Metro Manila Philippines Buscojobs Full time

Hiring Call Center Agents For Eastwood And Ipi

Location: Cebu City, Philippines

Job Description

Job Title: Customer Service Representative

We are seeking a skilled and dedicated Customer Service Representative with experience in voice and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.

Key Responsibilities

  • Handle customer inquiries via chat, voice, and email channels
  • Provide prompt, accurate, and courteous responses to customer queries
  • Resolve issues related to products or services in a professional manner
  • Collaborate with internal teams to resolve complex issues and escalate when necessary
  • Maintain detailed records of customer interactions and follow-ups

Qualifications

  • Proven experience in a BPO environment handling chat, voice, and email support
  • Strong communication skills, both written and verbal
  • Ability to multitask and manage multiple channels simultaneously
  • Customer-focused with problem-solving skills
  • Familiarity with CRM systems and tools is a plus

Details

  • Shift: Any shift
  • Job Type: Full-time
  • Salary: Php 31,000 – Php 35,000 per month (Inclusions: Overtime, Night Diff)
  • Benefits: Health insurance (HMO); Company events; Opportunities for promotion; Paid training
  • Experience: BPO: 1 year (Required)
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