Hiring Call Center Agents For Eastwood And Ipi Site
3 weeks ago
Hiring Call Center Agents For Eastwood And Ipi
Location: Cebu City, Philippines
Job DescriptionJob Title: Customer Service Representative
We are seeking a skilled and dedicated Customer Service Representative with experience in voice and email support within a BPO environment. The ideal candidate will be responsible for delivering high-quality customer interactions across multiple channels, ensuring timely and accurate resolution of customer inquiries, and maintaining excellent customer satisfaction.
Key Responsibilities
- Handle customer inquiries via chat, voice, and email channels
- Provide prompt, accurate, and courteous responses to customer queries
- Resolve issues related to products or services in a professional manner
- Collaborate with internal teams to resolve complex issues and escalate when necessary
- Maintain detailed records of customer interactions and follow-ups
Qualifications
- Proven experience in a BPO environment handling chat, voice, and email support
- Strong communication skills, both written and verbal
- Ability to multitask and manage multiple channels simultaneously
- Customer-focused with problem-solving skills
- Familiarity with CRM systems and tools is a plus
Details
- Shift: Any shift
- Job Type: Full-time
- Salary: Php 31,000 – Php 35,000 per month (Inclusions: Overtime, Night Diff)
- Benefits: Health insurance (HMO); Company events; Opportunities for promotion; Paid training
- Experience: BPO: 1 year (Required)
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