RCI: Finance Analyst
4 weeks ago
The Finance Analyst for billing and collection will be responsible for the collection and billing of services/goods rendered and proper recording and monitoring thereof, which will have an impact on the company's cash flows. S/He will ensure that the company receives accurate payment in a timely manner. S/He will be responsible for managing and collecting outstanding accounts receivable from clients and customers.
Duties and Responsibilities
- Provide efficient and effective collection efforts that consistently lead to achieving or exceeding monthly goals and targets.
- Provide customer service regarding collection issues, process customer refunds, and process and review account adjustments.
- Provide accurate and effective document preparation and records management relative to the collection function in accordance with records retention policies and procedures.
- Resolve client discrepancies and short payments, which also includes monitoring and maintaining assigned accounts—customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos.
- Advise customers of necessary actions and strategies for repayment of outstanding accounts receivable and preventing recurring client delinquency by negotiating manageable payment plans.
- Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain the health of the portfolio against assigned metrics.
- Assist with implementing and maintaining internal financial controls and procedures.
- Assist in the development and implementation of new procedures and features to enhance the workflow of the department and understand compliance issues around accounts receivable processes.
- Assisting with the audit as necessary.
- Staying up to date with the latest expertise in the collection of Accounts Receivable.
- Provide administrative support to the Accounts Receivable team and assist colleagues whenever necessary.
- Provide accurate and effective document preparation and records management relative to the Accounts Receivable function in accordance with records retention policy and procedures.
- Other duties and responsibilities may be assigned depending on business needs.
Background and Qualifications
- Bachelor’s Degree in Finance, Accounting, or a closely related field required
- Minimum of 1 year of relevant experience in corporate Finance and proven work experience as a Billing and/or
- Collection Associate, Billing and/or Collection Specialist, or a similar role
- Has exceptional customer service, negotiation skills, and ability to listen, communicate (written and verbal), and follow-up effectively with all staffing levels of clients and customers
- Strong knowledge of various collection techniques and procedures
- Preferably with experience using NetSuite or any Oracle software
- Proficiency in using MS Office, preferably Excel or Google Sheets.
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