Real Time Analyst

23 hours ago

Cebu City, Philippines IntouchCX Full time

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change. About The Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real‑time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half‑hour segments. Responsibilities Evaluate large amounts of data and communicate findings to Management Teams, Team Leaders and team members. Adjust staffing and scheduling according to changing needs of the business. Solicit extra hours or voluntary time off from where applicable to ensure staffing meets forecasted volumes to clients. Monitor schedules and elevate issues regarding attendance adherence. Work with team members to ensure they know their statistics related to the schedule. Qualifications High school diploma or equivalent (required). Some post‑secondary or completion of post‑secondary schooling (preferred). Good communication skills. Advanced knowledge of MS Word and Excel. Adaptability to learn a variety of software programs. A high level of accuracy with regards to data entry. Strong analytical and problem solving skills. Willingness to learn and adapt to working in a new environment. The ability to multitask and self‑manage your work day. Seniority level Entry level Employment type Full‑time Job function Project Management and Information Technology Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr

  • Real Time Analyst

    1 hour ago

    Cebu City, Central Visayas, Philippines PMConsulting Full time $40,000 - $60,000 per year

    We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

  • Real Time Analyst

    1 week ago

    Cebu City, Philippines HR TechX Corp. Full time

    Overview We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will monitor call volumes, agent productivity, and adherence to schedules in real time to ensure service level targets are met while balancing operational efficiency and customer experience....

  • Real Time Analyst

    4 weeks ago

    Cebu City, Philippines HR TechX Corp. Full time

    We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. The RTA will be responsible for monitoring call volumes, agent productivity, and adherence to schedules in real time. This role ensures service level targets are consistently met while balancing operational...

  • Real Time Analyst

    4 weeks ago

    Cebu City, Philippines The Results Companies Full time

    Overview Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX! ...

  • Real Time Analyst

    2 days ago

    Cebu City, Philippines TASQ Staffing Solutions Full time

    Position Title: Realtime Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: At least 2 years as a Realtime Analyst (RTA)Preferred: Knowledge of tools such as IEX/Verint or...

  • Real Time Analyst

    5 days ago

    Makati City, National Capital Region, Philippines eTeam Full time ₱600,000 - ₱900,000 per year

    Job Title: Real-Time Analyst Location: Taguig (On-site) Salary: ₱60,000/month Contract Duration: 6 months Employment Type: Full-time, On-siteAbout the RoleWe are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to...

  • Real-Time Analyst

    2 hours ago

    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

  • Real Time Analyst

    28 minutes ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱80,000 - ₱120,000 per year

    Job DescriptionTheReal-Time Analyst (RTA) is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties and Responsibilities:Real-time monitoring of all queues,...

  • Workforce Management Real Time Analyst

    7 minutes ago

    Cebu City, Central Visayas, Philippines XMC INC. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionXMC Inc. is a Business Process Outsourcing Agency dedicated to delivering essential services through comprehensive customer service solutions. We strive to provide access to high-quality support that meets the needs of our clients. Our commitment to excellence and customer satisfaction sets us apart in the industry.Role DescriptionThis is...

  • Real Time Analyst

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionTheReal-Time Analyst (RTA)is responsible for real time monitoring, tracking, communicating and reporting on multiple channels/lines of business,ensuring we have the correct assignment of agents as compared to the forecasted volume of incoming tasks to meet service levels.Primary Duties And ResponsibilitiesReal-time monitoring of all queues,...