Software Engineering Manager

Overview Pax8 is seeking a Software Engineering Manager based in Makati, Manila, Philippines. The Manager, Engineering builds and maintains observability and automation tooling that supports accurate, scalable, and efficient billing operations across the Marketplace. This role blends deep technical expertise with a collaborative mindset, serving as both a hands-on engineer and a technical mentor within a cross-functional team. You will leverage Python and SQL to build data-driven systems that surface actionable insights, detect anomalies, and automate repetitive processes across complex subscription and financial datasets. A strong understanding of systems thinking is essential, as your work will span across operational tooling, backend services, and data flows that directly impact our monthly billing run. This role requires clear communication and technical leadership, especially when navigating ambiguous problem spaces and coordinating with stakeholders across Engineering, Product, and Finance. You will work and serve as a key technical advisor to the Director of Marketplace Operations. Your contributions will shape how billing issues are detected, resolved, and ultimately prevented through durable, scalable engineering solutions. This role will be based in our office in Makati, Manila, working a night shift (10:00pm - 7:00am). Employees are required to attend the office 5 days/week. Responsibilities Build end-to-end observability and automation tooling that enhances visibility, efficiency, and accuracy in the monthly billing run (spanning the 1st–7th of each month). Write and maintain Python services and data workflows that analyze and act on financial and subscription data at scale. Design and maintain full stack solutions (dashboards, APIs, automation scripts, alerting pipelines) that surface actionable insights to technical and operational stakeholders. Act as the technical partner to the Director of Marketplace Operations, shaping engineering priorities and contributing to strategic planning around billing system resiliency and scalability. Serve as a direct manager to a team of 3-5 people. Act as technical mentor and coach to other Marketplace Operation’s team members, guiding architectural decisions, code quality, and best practices in observability and automation. Collaborate with cross-functional stakeholders in Engineering, Product, Support and Finance to solve systemic billing issues and build durable solutions. Translate recurring operational pain points into scalable tools, enabling proactive monitoring and self-service troubleshooting for billing data anomalies. Contribute to root cause investigations using a combination of SQL, Python, and systems-level thinking. Provide calm, measured support during high-stakes incident response windows and act as a steady technical leader during retrospectives and resolution planning. Ideal Skills, Experience, and Competencies Five(5)+ years of experience as a full stack engineer or software developer, with a strong focus on backend systems and data-rich applications. Proven experience leading a technical team. Proficiency in Python and SQL (both required), with experience building services and working with data pipelines or automation tools. Strong understanding of cloud technologies, specifically Amazon Web Services (AWS). Experience handling large-scale financial or subscription datasets. Strong understanding of observability principles, including metrics, logging, alerting, and system health tracking. Experience building internal tools and operational dashboards (e.g., using frameworks like Flask, FastAPI, React, or similar). Ability to act as a player-coach: someone who leads by example, actively mentors others, and is respected for both strategic thinking and hands-on technical contributions. Proven ability to work cross-functionally with analysts, operations, and product teams to design scalable technical solutions to business problems. Clear and patient communicator who can bridge the gap between technical complexity and operational needs. Comfort navigating ambiguity and making thoughtful trade-offs to deliver incremental value while moving toward long-term solutions. Experience writing user stories and managing a product road map strongly desired. Benefits At Pax8, we offer 2 weeks of bonus leave every year, available from your first day. Private Health Insurance for employees. Unlimited growth through learning & development programs and internal promotions. Donation matching, DEI-B events, and employee resource groups to foster an inclusive culture. About Us Pax8 is the leading value-added cloud-based SaaS marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favourite place to buy cloud products. Pax8 is an equal opportunities employer and welcome individuals who are eligible to work in the country where the role is based. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes. Job Applicant Privacy Notice #J-18808-Ljbffr