Data Application Engineer, Manila

1 day ago

Manila, Philippines Tyler Technologies Full time

Join to apply for the Data Application Engineer, Manila role at Tyler Technologies Description The Data Application Engineer provides technical support to cross-functional teams diagnosing, troubleshooting, repairing, and debugging complex equipment, computer systems, software, or networked/wireless systems. Responds to situations where first-line support has failed to resolve issues. Reports problems to design or software engineering and supports customers with highly technical products. Responsibilities Support development, product, & implementation teams with troubleshooting and resolving software issues. Accurately document problems in trouble ticket systems, including diagnostic results and escalation feedback. Investigate and document recurring or customer-impacting issues. Communicate effectively with teams and stakeholders proactively and reactively. Research platform issues, identify root causes, and recommend corrective actions. Implement workarounds when standard procedures fail, ensuring timely resolution. Follow escalation procedures and assist in troubleshooting post-escalation. Qualifications 3-8 years of related experience. Bachelor’s degree in Computer Science, MIS, or related IT field preferred. Knowledge of .NET, XML, JSON, AWS/Azure. Experience with SQL, T-SQL, Postgres. Strong problem-solving skills with creative solutions. Proficiency with Microsoft Office. Excellent interpersonal, organizational, and communication skills. Additional Details Seniority level: Mid-Senior Employment type: Full-time Job function: Engineering and IT Industry: Software Development This job is active and accepting applications. #J-18808-Ljbffr

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