Medical Support

Overview 1: Patient Care Coordinator - Pediatric Therapy (Remote)

Posted 16 days ago

Position: Patient Care Coordinator (Virtual Assistant) — Pediatric therapy clinic offering occupational, speech, and developmental therapy services. Remote position.

About Our Client

The clinic takes a play-based, family-centered approach to support children's development. They value collaboration, excellent communication, and proactive support for families and therapists, with a warm, supportive culture that prioritizes patient care.

Responsibilities

• Maintain up-to-date therapy caseloads to ensure optimal utilization.
• Create and manage patient files in the clinic’s EMR system.
• Review intake paperwork for accuracy and confirm receipt 48 hours prior to appointments.
• Conduct intake calls with new patients and families.
• Schedule evaluations and ongoing appointments, coordinating with therapists for availability.
• Manage cancellations according to the clinic’s policy and reduce missed visits.
• Maintain and manage the clinic waitlist and communicate with families.
• Manage email communications with clients in a professional and timely manner.
• Review therapist timesheets for payroll and track weekly hours in the clinic’s system.
• Assist with documentation review to ensure compliance and accuracy.
• Support coordination across therapists and admin staff for smooth clinic workflow.
• Update email lists for client communication.

Requirements

• Prior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics preferred).
• Strong organizational skills with attention to detail.
• Excellent verbal and written communication with a professional and compassionate tone.
• Experience using EMR systems (clinic uses Practice Pro).
• Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
• Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
• Reliable, proactive, and able to work as a core member of the client’s team.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to strengthen families in the Philippines.

Overview 2: Patient Care Coordinator - Physical Therapy (Remote)

Posted 23 days ago

Position: Patient Care Coordinator (Virtual Assistant) — Physical therapy clinic (Seattle, WA, Pacific Time). Fully remote; front office workflow management.

About the Practice

Personalized, patient-centered physical therapy services in a collaborative, supportive environment. Focus on community care, professionalism, empathy, and reliability.

Why Join This Team?

• Mission-driven environment focused on patient care.
• Opportunity to support a community-focused practice.
• Collaborative and compassionate team culture.
• Direct impact on patient experience and satisfaction.

Responsibilities

• Answer phone calls, emails, and SMS inquiries.
• Schedule and confirm appointments, follow-ups, and referrals.
• Process intake forms and maintain patient records in EMR.
• Verify insurance and coordinate with billing staff as needed.
• Provide polite and professional customer service to patients.
• Support front desk workflow, including reminders, forms, and general inquiries.
• Collaborate with in-person staff to ensure smooth operations.

Tools & Platforms

• EMR: Prompt EMR
• Communication: Gmail; Phones: Weave
• File Management: Google Drive
• Scheduling: Prompt EMR Scheduler

Requirements

• 1+ year experience in healthcare admin, receptionist, or VA roles.
• Familiarity with U.S. insurance verification workflows preferred.
• Strong communication and organizational skills.
• Fluent spoken and written English.
• Comfortable working U.S. business hours (Pacific Time).

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.

Note

This is a remote position. The clinics are focused on delivering high-quality patient care in pediatric physical/occupational/speech therapy settings.

Location Notes

For the first posting: Philippines-based families; second posting: Seattle, Washington (Pacific Time).

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