Customer Service Representative | START ASAP

2 days ago


Baguio, Philippines Risewave Consulting Inc. Full time

Job description:

  • Position:Customer Service Specialist
  • Location:Baguio City
  • Work Arrangement:Onsite 100%
  • Shift:Night Shift

Responsibilities:

  • Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTools laser cutting and engraving products.
  • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
  • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
  • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty

Job Requirements:

  • At least 6 months of experience in customer service or support
  • Strong verbal and written English communication skills
  • Comfortable handling calls, emails, and live chats
  • Good problem-solving and active listening skills
  • Willing to work night shifts, weekends, or holidays
  • Ability to work in a fast-paced, team-oriented environment
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