Virtual Training

Virtual Training & Success Lead (eCommerce) Ready to turn eCommerce talent into high-performing experts? Join our rapidly scaling eCommerce ecosystem leader and take the reins of our entire digital learning experience. This isn\'t just a training role; you are the Chief Success Architect for our remote teams, ensuring every agent is equipped to meet, and conquer, the fast-paced world of digital commerce. If you thrive on coaching, love designing learning content, and have a passion for all things eCommerce (Shopify, SEO, Email Marketing), this is your next stage. Your Mission As our Virtual Training & Success Lead, you will be the driving force behind agent proficiency and career progression. Your primary focus will be designing and delivering a world-class virtual curriculum that transforms new hires into high-value eCommerce specialists and keeps our seasoned veterans ahead of the curve. Key Responsibilities Design Learning Journeys: Architect comprehensive training programs—from onboarding to advanced specialization modules—focused on core eCommerce pillars (e.g., SEO, Email Marketing, Data Analytics, Shopify, Klaviyo). Facilitate Dynamic Sessions: Lead engaging, interactive virtual training and coaching sessions via platforms like Zoom, leveraging screen sharing and collaboration tools to ensure maximum knowledge transfer. Spearhead Onboarding: Manage the critical Onboarding Week, evaluating new agent readiness and potential, setting them up for immediate success and long-term career growth. Coach & Mentor: Conduct one-on-one and group coaching sessions focused on real-world problem-solving and diving deep into advanced digital specializations. Drive Upskilling: Develop and implement continuous learning initiatives to keep the team fluent in the newest eCommerce trends, tools, and best practices. Collaborate on Performance: Partner with Team Leads to identify skill gaps through performance evaluations and co-create personalized development and career advancement plans. Innovate Content: Continuously create, update, and refine all training materials, utilizing platforms like Trainual, Loom, and Canva for high-quality, engaging content. What You Bring To The Role Experience: A minimum of 1-2 years of proven success in a dedicated virtual training, talent development, or coaching role. eCommerce Fluency: Strong, practical understanding and experience in at least two key eCommerce areas: SEO, Email Marketing, eCommerce Website Management (Shopify, specifically), or Data Analytics. Tech Stack Proficiency: Expertise with Shopify and Klaviyo is a must-have. Familiarity with reporting tools, Canva, Trainual, and Loom is a significant plus. Virtual Presence: Exceptional ability to command a virtual room, making complex technical topics engaging, clear, and actionable. Mindset: A natural coach, highly organized planner, self-starter, and high-energy professional committed to fostering a culture of continuous improvement. Perks Of Being Fully Remote Permanent Remote Work: Enjoy the flexibility to work from anywhere with a competitive salary and guaranteed annual reviews. Comprehensive Benefits: Generous Paid Time Off (PTO), Health Insurance + Dental Coverage, and a Monthly Health Stipend option. Performance & Growth: Opportunity for Performance Bonuses based on key KPIs and clear, defined career pathways within a hyper-growth organization. Note: This description has been refined for clarity and formatting; original content has been preserved in substance. Seniority level Entry level Employment type Full-time Job function Education and Training Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x Get notified about new Lead Instructor jobs in Lapu-Lapu, Central Visayas, Philippines. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr