Manager
1 week ago
Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Manager, Customer Care. Role Overview The Customer Service FLM ensures that customer needs are met. Responsibilities include: Measuring customer satisfaction and improving services Managing a team of customer service staff Handling face-to-face customer inquiries The ideal candidate will have a commitment to service excellence, focus, employee development, and process improvement. Responsibilities Manage a team of 15-17 customer service experts responsible for resolving inquiries and issues Assist with customer inquiries regarding products, services, policies, and escalations Review productivity reports and provide coaching to ensure performance metrics are met Lead and support the team to improve service levels and develop their skills Identify performance trends and implement improvements Conduct regular performance reviews and career counseling Contribute ideas to management to enhance client service and address industry trends Participate in cross-team projects Implement best practices to exceed productivity and service level targets Provide constructive feedback to ensure compliance and performance improvement Drive employee retention and manage HR metrics Qualifications Minimum Skills and Qualifications: Experience as a Team Leader in Banking/Financial Services customer service, preferably credit cards Handled Voice and Chat channels Strong operational, managerial, analytical, and interpersonal skills Background in ITES/IT operations with operational excellence certifications (e.g., Yellow Belt/Green Belt) is desirable Bachelor’s degree or relevant experience Good communication and interpersonal skills Negotiation skills for escalations Flexibility to work rotational shifts and on week-offs Preferred Skills: Customer Service experience in banking industry Why Join Genpact? Be a transformation leader at the forefront of AI, automation, and digital innovation Drive meaningful change for global enterprises Accelerate your career with hands-on experience and mentorship Join a community of 140,000+ innovators and problem-solvers Work in a values-driven culture emphasizing integrity and inclusion Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and does not charge fees for job applications. We value respect, integrity, customer focus, and innovation in our work environment. #J-18808-Ljbffr
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Manager
5 days ago
Muntinlupa, Philippines Genpact Services LLC Full timeOverview Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter,...
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Change Management Assistant Manager
1 week ago
Muntinlupa, Philippines Concepcion Industrial Corporation Full timeOverview Join to apply for the Change Management Assistant Manager role at Concepcion Industrial Corporation Get AI-powered advice on this job and more exclusive features. Responsibilities Change Management Work with management and assist in the design and execution of strategies for implementing changes. Drive the change management process from planning to...
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Change Management Assistant Manager
5 days ago
Muntinlupa, Philippines Concepcion Business Services, Inc. Full timeKey Responsibilities Change Management Work with management and assist in the design and execution of strategies for implementing changes. Drive the change management process from planning to delivery of change management deliverables as well as to communicate changes to relevant stakeholders. Initiate and analyze proposed changes and assess the impact of...
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Manager, Enterprise Supply Management
1 week ago
Muntinlupa, Philippines Capital One Full timeManager, Enterprise Supply Management page is loadedManager, Enterprise Supply Management Apply locations Alabang, Muntinlupa City time type Full time posted on Posted 2 Days Ago job requisition id R Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Manager, Enterprise Supply ManagementSummary: To manage and oversee the overall...
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Incident Manager
1 week ago
Muntinlupa, Philippines Talentium Inc. Full timeIncident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders...
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Sr. Unit Manager
1 week ago
Muntinlupa, Philippines Capital One Full timeOverview Capital One Philippines, Muntinlupa City, National Capital Region, Philippines. Sr. Unit Manager (Operations Manager) role at Capital One. Responsibilities To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for managing a team...
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Sr. Unit Manager
1 week ago
Muntinlupa, Philippines Capital One National Association Full timeAlabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Unit Manager (Operations Manager)Summary: To manage an Operations sub-function of Capital One Philippines. To implement policies and to identify opportunity areas to ensure sub-functional efficiency. To be responsible for managing a team of supervisors/professionals. To...
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Marketing Manager
3 weeks ago
Muntinlupa, Philippines HRTX Full timePosition: Marketing Manager Location: Alabang Work Arrangement: Monday - Friday Daily Onsite Position Overview: We are seeking a dynamic and results-driven Marketing Manager to lead and oversee all marketing activities, ensuring the effective promotion of our brand and its offerings. The ideal candidate will have expertise in brand management, advertising...
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Marketing Manager
2 weeks ago
Muntinlupa, Philippines HRTX Full timePosition: Marketing Manager Location: Alabang Work Arrangement: Monday - Friday Daily Onsite Position Overview : We are seeking a dynamic and results-driven Marketing Manager to lead and oversee all marketing activities, ensuring the effective promotion of our brand and its offerings. The ideal candidate will have expertise in brand management, advertising...
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Construction Manager
2 weeks ago
Muntinlupa, Philippines ASCOF Construction Inc. Full timeJob description We are looking for reliable and talented CONSTRUCTION MANAGER to join our team. An Operations Manager is responsible for coordination and supervisions of engineers. You will also be in charge of developing new project ideas, budgeting for projects and training of engineering team. Job Responsibilities: ⦁ Ensure all operations are carried...
