Workforce Operations Analyst/Function Delivery Analyst
2 weeks ago
We're Hiring: Function Delivery Analyst/CX Representative We are looking for a detail-oriented and customer-focused Function Delivery Analyst/CX Representative to enhance our client experience and optimize service delivery. The ideal candidate will have strong analytical skills, a passion for customer satisfaction, and the ability to collaborate effectively with cross-functional teams. Location: Manila, Philippines ⏰ Work Mode: Flexible office & remote Role: Function Delivery Analyst/CX Representative What You'll Do: Analyze customer feedback and service performance metrics to identify areas for improvement. Collaborate with various departments to implement enhancements that improve overall customer experience.
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Workforce Analyst
2 weeks ago
Manila, National Capital Region, Philippines Operations Full time ₱35 - ₱47 per yearEmployment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to working in the office two to three days a week to apply.Work schedule: 4:00 PM - 12:00 MN PH time.Pay range: We value transparency and want to ensure a good fit for both parties....
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Workforce Analyst
2 weeks ago
Manila, National Capital Region, Philippines Cambridge University Press & Assessment Full time ₱35,000 - ₱47,000 per yearSalary:₱35,000 - ₱47,000- Location:Manila- Country:Philippines- Business Unit:Operations- Vacancy Type:Fixed Term- Closing Date:6 November 2025Meet the recruiterBeige SalesEmployment type: Fixed-Term/Secondment (6 months)Location: Makati City, Metro ManilaWork setup: We operate in a hybrid work environment, and we encourage applicants who are open to...
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Senior Workforce Analyst
2 weeks ago
Manila, National Capital Region, Philippines Ubiquity Full time ₱400,000 - ₱800,000 per yearA Workforce Analyst is an integral role in the operations of our Manila office. Someone who has a high level of attention to detail, knowledgeable in different reporting platforms, proficient user of Microsoft Office and has a strong analytical mindset.Day-to-day responsibilities:A. Manage the global seat allocation for agents.B. Consolidation of data...
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Workforce Analyst
3 weeks ago
, Metro Manila, Philippines Rippedboxstation Full timePosition: Workforce AnalystNumber of hours: 40 Hrs/weekSchedule: TBD Job Summary We are seeking a detail-oriented Workforce Analyst to manage staffing, scheduling, and real-time workforce optimization in a dynamic BPO environment. The ideal candidate will analyze call volume trends, forecast staffing needs, and ensure efficient workforce utilization to...
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WFM Analyst
2 weeks ago
Manila, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱900,000 - ₱1,200,000 per yearEastvantage is hiring for skilled WFM Planning Analysts. As a Planning Analyst, you will be responsible for generating interval demand forecast based on call volumes and average handling time projections.This position will interact directly with the Customer Care operations, and vendors. As a Workforce Planning Analyst, you will be working autonomously in a...
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Workforce Management Analyst
2 weeks ago
Manila, National Capital Region, Philippines JPMorganChase Full time $80,000 - $120,000 per yearJOB DESCRIPTIONIf you're looking to support a Payment Solutions Center, from a workforce management perspective, you have found the right place. The Workforce Management team provides workforce products, technologies, scheduling, forecasting and real time support for the Payments Solution Center contact centers.As a Workforce Analyst in Payments, you will be...
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Operations Analyst
3 weeks ago
Manila, Philippines Hyred Full timeOur client is redefining financing for small and medium-sized enterprises (SMEs) in emerging markets. By offering blockchain-based financing and other flexible financial services, they empower entrepreneurs to take control of their financial futures. Our client is seeking an Operations Analyst with 2-3 years of experience to join their growing team in the...
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IT Operations Analyst
3 weeks ago
Manila, Philippines Manulife Full timeOverview We are seeking a Service Delivery Analyst who will play a crucial role in ensuring the reliability of our IT services through effective monitoring and continuous improvement. The successful candidate will collaborate with leaders in infrastructure engineering, product development, operations, and application support to configure and enhance service...
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Business Analyst
2 weeks ago
Manila, Philippines Hummingbird Solutions PTY Ltd Full timeTitle Business Analyst Division Technical Team Reports To Head of Operations & Customer Success Summary The Business Analyst is a key role in the Technical Services for the deployment of Hummingbirds PPM solution. They are responsible for understanding the client’s working environment and translating business requirements into functional specifications for...
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Oracle Payroll Technical
3 weeks ago
Manila, Philippines Atticus Advisory Solutions Inc Full timeOracle Payroll Technical / Functional Analyst About the job Oracle Payroll Technical / Functional Analyst Core Skills Technically focused role for Oracle Payroll Develop payroll fast formulas Unit test payroll fast formulas Nice to Have Skills Someone with US payroll experience (if possible) Functional experience in modules like Oracle Absence, Benefits, or...