Network Operations Manager

4 weeks ago


Cebu City, Philippines CallTek Full time
Job Description

SCOPE OF WORK

  1. Conduct monthly, quarterly, and annual service reviews with clients.
  2. Maintain knowledge of problematic sites to facilitate quick resolution or escalation of outages.
  3. Review severity 1/2 tickets as required.
  4. Act as an escalation point for all members of the Network Operations Center (NOC) team regarding tickets related to MACD's (Move/Add/Change/Disconnect), down equipment, BAP/Software, questions, and escalated guest tickets.
  5. Participate in daily NOC briefings.
  6. Review tickets for trending issues.
  7. Work with clients to resolve open issues and improve client satisfaction (
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