
Network Operations Manager
4 weeks ago
SCOPE OF WORK
- Conduct monthly, quarterly, and annual service reviews with clients.
- Maintain knowledge of problematic sites to facilitate quick resolution or escalation of outages.
- Review severity 1/2 tickets as required.
- Act as an escalation point for all members of the Network Operations Center (NOC) team regarding tickets related to MACD's (Move/Add/Change/Disconnect), down equipment, BAP/Software, questions, and escalated guest tickets.
- Participate in daily NOC briefings.
- Review tickets for trending issues.
- Work with clients to resolve open issues and improve client satisfaction (
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Network Operations Manager
4 weeks ago
Cebu City, Philippines Staff4Me Full timeScope of Work Conduct monthly/quarterly/annual service reviews with clients. Maintain knowledge of problematic sites and use that knowledge to facilitate quick resolution or escalation of any outage. Engage in and review severity 1/2 tickets as required. Act as an escalation point for all members of the Network Operations Center (NOC) team as they work...
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