Operations Manager

Operations Manager

Posted 4 days ago

Job Description: Permanent

This is a remote position.

The Operations Manager plays a key role in driving the overall efficiency of the company. This position is responsible for planning, directing, and coordinating daily operations while ensuring that organizational goals are consistently met. The role involves managing personnel and resources, streamlining workflows, and implementing strategies that promote productivity and cost-effectiveness. The Operations Manager also monitors performance, identifies areas for improvement, and ensures that all tasks and projects are completed accurately, efficiently, and within established timelines.

About My Amazon Guy: My Amazon Guy is a growing digital marketing agency with over 500+ employees and clients. We are engaging, rewarding, and innovative. Our company aims to grow sales while giving our clients the peace of mind that everything on Amazon is taken care of.

Responsibilities:

• Policy & Process Development: Develop and implement operational policies and procedures to improve efficiency, drive performance, and reduce costs.
• Compliance Oversight: Ensure all operations align with legal, regulatory, and industry standards.
• Performance Monitoring: Track operations through data analysis, initiate corrective actions, and recommend improvements.
• Process Optimization: Identify inefficiencies, investigate shortfalls, and design improvement strategies.
• Quality Assurance: Establish and maintain high-quality standards across all services and projects.
• Team Leadership: Supervise and mentor team members, conduct regular 1-on-1s, and ensure accountability for timely, accurate work.
• Documentation & Tools: Create comprehensive SOPs and serve as an expert in Google Sheets and workflow management tools.
• Client & Service Oversight: Review projects for upsell opportunities, call out potential breakdowns (e.g., order/automation issues), and resolve them proactively.
• Service Expertise: Become highly knowledgeable in the company’s full range of service offerings.
• Collaboration & Communication: Partner with other stakeholders, provide operational insights, and align strategies with company goals.
• Innovation: Stay up-to-date with management trends and process optimization practices, introducing new tactics that optimize operational effectiveness.

Requirements:

• Proven track record as an Operations Manager, or in a similar leadership role with experience in process optimization, compliance, and strategic operations management.
• Strong ability to lead, inspire, and develop teams, with experience in performance management, coaching, and conducting regular evaluations.
• Excellent written and verbal communication abilities, capable of clearly articulating strategies, providing feedback, and fostering collaboration across teams and stakeholders.
• In-depth knowledge of business management principles, operational best practices, and organizational strategy.
• Advanced knowledge of Microsoft Office Suite and G Suite, with demonstrated expertise in Google Sheets and the ability to create/manage complex spreadsheets.
• Strong analytical skills with the ability to assess challenges, identify root causes, and develop actionable solutions.
• Capability to set long-term goals, anticipate challenges, and develop scalable processes that align with company growth.
• Ability to thrive in a fast-paced, evolving environment while managing multiple projects and priorities.
• Experience in service delivery and quality assurance, with a strong ability to identify upselling opportunities and ensure client satisfaction.
• Passion for staying up to date with emerging operational practices, tools, and technologies to keep the organization at peak performance.
• Dual-monitor setup is required (at least 8GB RAM) and internet speed of at least 25 Mbps.
• Benefits: 40 hours a week, 8 hours a day; Competitive salary base; Permanent WFH setup; Access to MAG School courses and SOP Library; Work schedule in EST (Monday-Friday); Opportunities for professional development and career advancement.

Branch Operations Manager

Location: 1550 Mandaluyong City, National Capital Region

Posted 91 days ago

Job Description: Permanent

A. Operations: Responsible for and supervises the overall activities and welfare of the Hospital and Clinic; ensures that all workings are manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements; reviews manpower/schedule; recruitment needs; comprehensive inventory management; contributes towards achieving the company’s strategic and operational objectives; increases sales through active marketing programs; educates staff; improves productivity; analyzes financial data/statements to improve profitability; monitors collections; conducts quality controls and monitors production KPIs; secures permits/accreditations; conducts daily rounds; collaborates with partners and managers; prepares daily reports; attends meetings; conducts branch meetings to address challenges; creates and executes plans for Sales, Marketing, Finance, and Operations; handles client communications and complaints.

B. Human Resources: Manages employees, supervision, performance, coaching, and scheduling; payroll preparation; onboarding; handles employee concerns; ensures manpower coverage.

C. Administrative: Improves systems and processes; inventory planning; ensures supplies for the clinic.

D. Supply Chain: Office communications; tracks productivity; reports to HR.

Requirements: Bachelor’s/College Degree; Benefits: 13th month, government-mandated benefits, HMO, 15 days paid SL and VL upon regularization.

Client Service Intern (IT/Marketing/Operations/Finance/Business, Computer Engineering)

Posted 480 days ago

This is a remote position.

Company Overview: Join ROC.PH, a dynamic startup industry leader committed to innovation and excellent services. As a Client Services Intern, you’ll contribute to Sales Account Services, Customer Experience, Finance, Accounting, Investment, and Project Management/Client Support teams. If you are a Computer Engineering major, you may engage in System Administration duties.

Key Responsibilities:

• Sales Account Services: Review client contracts, collaborate on plans, conduct meetings and demos, prospect leads, participate in negotiations, maintain records, assist in financial analysis, research markets, collaborate on projects.
• Project Management and Client Support: Plan and execute projects, collaborate with teams, create documentation and schedules, track progress, attend meetings, support client relationships, develop portfolio, assist in advertising activities, analyze trends, respond to inquiries, document interactions, develop FAQs.
• System Administration (for Computer Engineering majors): Assist with IT infrastructure, troubleshoot, updates, backups, security monitoring, IT project support, document processes, provide end-user support.

Requirements: Currently enrolled in a relevant Bachelor's program, strong organizational and communication skills, detail-oriented, proficient in Microsoft Office, ability to work in a dynamic environment, knowledge of Windows/Linux/macOS, problem-solving, teamwork, desire to stay updated on tech trends, strong communication and interpersonal skills, ability to handle high-pressure situations, empathetic and client-centric approach.

Benefits: Hands-on experience across multiple functions, mentoring, networking, competitive internship incentives, potential for career advancement. At ROC.PH, we foster talent and provide growth opportunities.

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