Community & Events Coordinator | Hybrid | Makati |Day 1 HMO

Community & Events Coordinator | Hybrid | Makati | Day 1 HMO In a world where innovation fuels impact, this role puts you at the center of community and collaboration. Our client is a global software innovator helping mission‑driven organizations thrive through technology that amplifies community, generosity, and growth. Their platforms empower nonprofits and enterprises to engage customers, donors, and volunteers in meaningful ways – creating ecosystems where purpose and innovation work hand in hand to make the world a better‑connected place. Job Description As a Community & Events Coordinator , you'll nurture a thriving customer community by fostering collaboration, moderating online engagement, and coordinating impactful virtual events. You'll help turn conversations into action, transforming digital spaces into networks that inspire growth and social change. Job Overview Employment type: Full‑time Work setup: Hybrid (Makati) Day 1 HMO coverage with free dependent Competitive Salary Package Night differential pay to maximize your earnings Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Mentorship and exposure to global leaders and teams Diverse and supportive work environment The Qualifications We Seek Minimum of 3 years of experience in community management, customer engagement, or digital customer success, preferably in the SaaS or nonprofit sector Strong communication and interpersonal skills, with the ability to foster meaningful relationships in an online setting Experience with engagement tools such as Gainsight, as well as community platforms, online forums, and engagement tools, and Zoom Knowledge of nonprofit sector challenges and best practices is a plus Experience with gamification strategies, advocacy programs, and peer‑led learning is a plus Your Daily Tasks Community Moderation & Engagement Actively moderate and manage customer discussions within the community hub to ensure a positive, inclusive, and helpful environment Enforce community guidelines and escape policy violations or inappropriate behavior as needed Foster peer-to-peer learning by encouraging customers to share best practices, success stories, and solutions Engage in discussions to answer questions, provide guidance, and highlight available resources such as help articles, webinars, and training materials Recognize and amplify valuable contributions from community members through gamification, badges, and community spotlights Content & Resource Sharing Partner with Digital Learning and Training teams to ensure relevant content (articles, videos, courses) is easily accessible and promoted within the community Collaborate with the Digital Adoption & Growth team to share newsletters and updates Publish discussion prompts, polls, and updates to spark conversations and maintain community engagement Work with the Product team to capture community-driven insights for product improvements Events Coordination Provide administrative and logistical support for customer-facing events, including webinars, mini-conferences, certification sessions, and live coaching events Manage the centralized event calendar and coordinate schedules across teams to ensure alignment and prevent conflicts Assist with event setup on platforms such as Zoom and ON24, including registration, calendar invites, and templates Coordinate speaker logistics, including bios, headshots, presentation materials, and approvals Support pre-event communications such as attendee reminders, speaker confirmations, and internal notifications Manage event recordings, transcripts, and post-event file organization for on-demand access Prepare and distribute post-event summaries, engagement metrics, and attendee feedback reports Track attendance and participation data to identify trends and areas for improvement Maintain standardized event templates, slide decks, and branding assets for consistent delivery Collaborate with the Manager, Community & Events to promote upcoming events and engage attendees post-event Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 , Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr