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Mobile Application Support

5 months ago

Pasig, Philippines VeritasPay Philippines Inc. Full time
Mobile Application Support (IOS)

This dynamic role is designed for a professional who excels in providing exceptional application support while also engaging in minor development tasks. The ideal candidate will ensure our mobile applications’ performance, reliability, and user experience meet our high standards. By blending technical support with development capabilities, this role is pivotal in implementing updates, enhancements, and resolving issues to drive continuous improvement and satisfaction of our mobile applications.

Key Responsibilities:

• Provide technical support and maintenance for Android and mostly iOS applications, ensuring high performance, reliability, and user experience.
• Perform a detailed on-site evaluation of the unattended devices, assessing their compatibility with existing systems and software.
• Visit clients for on-site troubleshooting and support. Diagnose and resolve complex issues in real-time, working closely with the client to minimize downtime and disruptions.
• Engage in minor development and enhancement tasks to improve application functionality and user experience, working closely with the development team to implement updates efficiently.
• Collaborate with development teams to identify, diagnose, and resolve application issues, minimizing downtime and enhancing user satisfaction.
• Monitor app performance metrics and user feedback to proactively address potential issues.
• Assist in the deployment of app updates and new features, ensuring a smooth transition and minimal user disruption.
• Develop and maintain documentation related to application support processes, issue resolution, and user guides.
• Communicate effectively with users and stakeholders to understand their needs and provide appropriate solutions or guidance.
• Stay abreast of the latest trends and technologies in mobile app development to implement best practices and continuous improvement initiatives.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Demonstrated experience in mobile application support, with hands-on experience in minor development tasks for Android and iOS platforms.
• Solid understanding of the mobile app development lifecycle and the unique challenges of supporting mobile environments.
• Proficiency in programming languages relevant to mobile app development, such as Kotlin for Android and Swift for iOS.
• Strong problem-solving skills, with the ability to troubleshoot and debug mobile applications effectively.
• Familiarity with mobile app monitoring tools and methodologies for performance optimization.
• Excellent communication skills, capable of working collaboratively within a team and engaging effectively with users and stakeholders.
• A commitment to continuous learning and improvement, with a willingness to embrace new technologies and methodologies to enhance app quality and support processes.