Team Manager
24 hours ago
Company Description About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description Managing Team Performance Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities. Accomplish weekly deliverables, such as: Coaching compliance inclusive of RCAs and action Plans. Weekly Audit requirement and call scrubbings Team attendance infractions insights thru internal Sutherland attendance tool Provide ideas that can help the client improve their product, business, processes and/or policies Present Team Performance to Clients in as needed basis Client advocate Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale Set up accountability discussions on attendance and performance challenges Report potential red flag on employee retention and partner with Operations Manager on stay interviews Keep employees in the loop for any internal and external updates Have Team participate on Site and Program employee engagement activities Come up with Team level mini engagement activities to hype morale Qualifications At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial background Be able to work in MS Office Be able to work in a fast-paced environment Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Additional Information Internal Qualifications Must have FY24 PDP score of Exceeds Expectations (4) or Outstanding (5) Tenure of at least 18 months No Active DA Leadership experience in a BFSI is an advantage willing to work onsite in Clark #J-18808-Ljbffr
-
Engineering Manager
4 weeks ago
, , Philippines Offshore Team Full timeEngineering Manager We’re looking for an Engineering Manager for our client to lead and mentor engineers, collaborate closely with cross‑functional partners, and help scale their platform to the next level
-
Software Team Lead
4 days ago
Remote in the Philippines Career Team Enterprises Full time ₱1,200,000 - ₱3,600,000 per yearIt's not just about the tech; it's about the peopleAt Career TEAM we work to "accelerate the human condition." Working on our state-of-the-edge portal Career EDGE, you will change lives and that's just the beginning You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will truly be a...
-
Property Manager
3 weeks ago
, , Philippines Extend Your Team Full timeYou are a highly-organized and detail-oriented professional who excels in handling administrative responsibilities such as calendar, task, and email management, call handling, database management, and document preparation. You take pride in your attention to detail and your ability to identify foreseeable issues and propose viable solutions. You are a...
-
Team Manager
4 days ago
Philippines HeadX Full time $90,000 - $120,000 per yearThe Opportunity:We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. We are...
-
Senior PLC Engineer
4 weeks ago
, Laguna, Philippines Global Process Manager Inc. Full timeJob Highlights Solid experience in NPI development and MP production. EMS background of manufacturing processes and testing. Experience of project transfer Purpose of the Job Leading onsite team to meet development schedule and quality requirements. Oversee the entire product development cycle and collaborate between internal development team, Program...
-
Team Manager
4 days ago
Clark, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per yearCompany Description About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've...
-
Cloud Infrastructure Analyst
3 weeks ago
, , Philippines Career Team Enterprises Full timeIt’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.” Working on our state-of-the-edge portal, Career EDGE, you will change lives, and that’s just the beginning! You will collaborate with innovative software technologies on enterprise software products that serve a broad population across...
-
Team Manager
4 days ago
Clark, Pampanga, Philippines Sutherland Full time ₱250,000 - ₱500,000 per yearCompany Description Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Key Responsibilities:Lead, manage,...
-
Senior Software EngineerNew
4 weeks ago
, , Philippines Career Team Enterprises Full timeIt’s not just about the tech; it’s about the people! At Career TEAM we work to “accelerate the human condition.” Working on our state‑of‑the‑edge portal Career EDGE, you will change lives and that’s just the beginning! You will be working with new technologies on enterprise products that serve a diverse population across the U.S. You will...
-
, , Philippines Extend Your Team Full timeOur mission is to reduce the cost of capital across the world. About the Company (EYT CLIENT PROFILE) We have invented a new credit card powered by an advanced asset‑securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square,...
