Cluster Business Intelligence Manager

2 weeks ago

Manila, Philippines Rhenus Logistics Full time

Cluster Business Intelligence Manager - Philippines, Vietnam & Korea The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply chain. As the Cluster Business Intelligence Manager – Philippines, Vietnam & Korea, you will serve as the key contact for CRM management, sales controlling, and marketing support across the cluster. You will ensure accurate and timely sales activity reporting, train and guide the sales team, and provide insights to support strategic decision-making. Responsibilities: Serve as CRM Super User, ensuring accurate data integrity and system updates. Train users, manage account-linked access, and provide regular CRM reporting. Monitor sales activities and KPIs, ensuring all leads, opportunities, and meetings are properly recorded. Lead the Sales Support team in monitoring quotations and identifying opportunities. Track pipeline performance, campaign effectiveness, and KPI compliance. Analyze lost accounts to identify trends and improvement opportunities. Manage charge code reporting for accurate sales and cost tracking. Lead Generation: Research potential customers and market opportunities across media and industry sources. Build and maintain strong relationships across the Rhenus network to support long-term partnerships. Marketing: Develop and manage sales tools, including presentations, flyers, and case studies. Maintain and update commercial marketing materials. Coordinate with regional marketing for market intelligence and social media initiatives. Support the annual customer survey process. Assist with trade lane development projects, including market research, lead generation, and performance monitoring. Support other tasks as assigned by commercial leaders. Requirements: Experience: 3-5 years in sales within freight forwarding, with strong knowledge of air and ocean logistics. Education: Bachelor's degree in Business Administration, Sales Management, or related field. Technical skills: Proficient in Microsoft Office Suite; experience with CRM platforms; knowledge of Canva/Adobe design tools a plus. Analytical ability: Skilled in data analysis, performance tracking, and translating complex information into actionable insights. Results orientation: Clear focus on achieving measurable outcomes and driving sales performance. Customer focus: Strong ability to understand and anticipate client needs, ensuring satisfaction and long-term relationships. Problem-solving: Capable of analyzing challenges, evaluating options, and recommending effective solutions. Language: Fluency in written and spoken English. Rhenus is an equal opportunities employer and welcomes applications from all qualified candidates. #J-18808-Ljbffr

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