Genesys Solutions Consultant

4 days ago

Cebu City, Philippines Helpware Full time

The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This role works with all levels of customer organizations, tailoring the messaging to meet the needs of various stakeholders, including C-level decision-makers.

Key Responsibilities:

  • Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:
    • Managing assigned prospects/customers to help progress sales opportunities.
    • Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.
    • Ensuring Sales Account Executives are being supported properly.
    • Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.
    • You will develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service
    • Design methodology, and be able to engage effectively with executive and middle-level management.

How does the Solutions Consultant engage in opportunities?

  • They seek to understand customer requirements through consultative discovery efforts.
  • Using a service design methodology, they uncover gaps in the customer experience (CX).
  • They work with the customer to co-create solutions to bridge the CX gaps.
  • They bring a unique perspective in matching Genesys solutions to customer requirements.
  • They can address the needs of both business and technical influencers.
  • They are effective at handling objections and demonstrating value.

Why consider this role?

  • Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership.
  • Work with talented colleagues who will help you increase your knowledge and experience in the industry.

Minimum Requirements:

  • Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote.
  • Strong time-management and organization skills.
  • Ability to multitask and manage multiple streams of work simultaneously.
  • Strong written and verbal communication skills.
  • Ability to work and communicate effectively with internal stakeholders.
  • Analytical ability (analyzing and reporting skills).
  • Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.)
  • Proven record of meeting/exceeding established goals.
  • Ability to communicate and present to management as required.
  • 3+ years previous business experience in one or more of the following areas:
  • Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.).
  • Consulting experience in a software environment.
  • International experience in Solutions Engineering or consulting experience is a plus.
  • Enterprise software or contact center industry experience a plus.
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