Genesys Solutions Consultant

3 weeks ago

Cebu City, Philippines Helpware Full time

The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution. This role works with all levels of customer organizations, tailoring the messaging to meet the needs of various stakeholders, including C-level decision-makers. Key Responsibilities: Working alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions:Managing assigned prospects/customers to help progress sales opportunities. Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions. Ensuring Sales Account Executives are being supported properly. Your role as a Solutions Consultant is to act as a link between the customer’s needs and potential solution value. Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities. You will develop and apply best practice principles in the areas of Solutions Consulting, and have a good understanding of Service Design methodology, and be able to engage effectively with executive and middle-level management. How does the Solutions Consultant engage in opportunities? They seek to understand customer requirements through consultative discovery efforts. Using a service design methodology, they uncover gaps in the customer experience (CX). They work with the customer to co-create solutions to bridge the CX gaps. They bring a unique perspective in matching Genesys solutions to customer requirements. They can address the needs of both business and technical influencers. They are effective at handling objections and demonstrating value. Why consider this role? Work for a successful technology frontrunner within the contact center industry with a positive track record of product innovation and market leadership. Work with talented colleagues who will help you increase your knowledge and experience in the industry. Minimum Requirements: Experience in a Solutions Engineering role, giving live demonstrations and developing presentation materials in PowerPoint and/or Keynote. Strong time-management and organization skills. Ability to multitask and manage multiple streams of work simultaneously. Strong written and verbal communication skills. Ability to work and communicate effectively with internal stakeholders. Analytical ability (analyzing and reporting skills). Ability to display strong self-initiative and support recommendations with sound thinking and fact-based evidence (data, research, best practices, etc.) Proven record of meeting/exceeding established goals. Ability to communicate and present to management as required. 3+ years previous business experience in one or more of the following areas: Software-specific Solutions Engineering (especially Cloud or SaaS Solutions, Microservices, etc.). Consulting experience in a software environment. International experience in Solutions Engineering or consulting experience is a plus. Enterprise software or contact center industry experience a plus. #J-18808-Ljbffr

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